- Cooking
- I enjoy helping others and giving back to the community
- Community Cleanup
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Documenting and sharing travel experiences
- Youth Development Programs
- Offering time and support to shelters for the homeless, women, and animals
- Baking
- Volunteering at community kitchens and food-related charities
- Adventure Travel
- Supporting STEM education initiatives and mentorship programs
- Interior Design
- Personal Development and Self-Improvement
- Passionate about balancing physical health with mental and emotional wellness
Shemieka Taylor
Charlotte,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
4
4
Certification
Work History
Admin Asst/ Account Receivable/Payable
Staffmark Group
08.2005 - Current
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained strong leadership skills by managing projects from start to finish.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Reimbursement Counselor/ Benefits Verification Spe
AMERISOURCE BERGEN – THE LASH GROUP
10.2017 - 04.2022
- Researched patient benefits to assist with insurance questions.
- Investigated medical history, coding and insurance coverage to determine reimbursement eligibility.
- Referred customers to organizations that may provide financial assistance.
- Prevented delays and claim denials by correcting information prior to submission.
- Billed and collected for claims submitted on clients' behalf.
- Contributed knowledge to help improve financial management, billing and tracking systems.
- Helped minimize escalations by reaching out to clients in advance of expected problems.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Performed state and federal regulations compliance audits related to documentation and reporting.
- Created documents in accordance with payer guidelines and submitted to appropriate parties.
Receptionist / Accounts Receivables/ Administrativ
HARPERLOVE
10.2005 - 09.2017
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Organized, maintained and updated information in computer databases.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Associate of Arts - Accounting
CENTRAL PIEDMONT COMMUNITY COLLEGE
Charlotte05-2026
Associate of Arts - OFFICE SYSTEMS TECHNOLOGY
YORK TECHNICAL COLLEGE
Rock Hill06-2011
High School Diploma -
NORTHWESTERN HIGH SCHOOL
Rock Hill06-1995
Skills
- Data entry
- Active listening
- Multitasking
- MS office
- Quality assurance
- First Aid/CPR
- Verbal communication
- Friendly, positive attitude
- Critical thinking
- Teamwork
- Time management
- Planning
- Supervision and leadership
- Excellent communication
- Organizational skills
Accomplishments
- Supervised team of 45 staff members.
- Achieved employee celebrations by completing event planning with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Achieved 10 year service award through effectively helping with customer satisfaction and employee support .
- Achieved Communications Certification through The Employers Association.
- Achieved Public Speaking Certification through The Employers Association.
Certification
- Certified PUBLIC SPEAKING, The Employers Association - 2017
- CPR / First Aid Training - 2023
- Certified COMMUNICATIONS, The Employers Association - 2016
- QUICKBOOKS, CPCC Continued Education Dept. - 2022
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Paid time offPaid sick leavePersonal development programsWork from home option401k matchHealthcare benefitsCareer advancementQuote
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Languages
English
Native or Bilingual
Software
Conferencing: Zoom, Microsoft Teams and Skype
Time management: WorkDay
Payroll: Oracle and ADP
Analytics: Power BI and Compass BI
Affiliations
- American Red Cross - First Aid, CPR and AED
- African Methodist Episcopal Zion Church - Local Preacher
- Toastmasters International
- Christian Ministers Association
Timeline
Reimbursement Counselor/ Benefits Verification Spe
AMERISOURCE BERGEN – THE LASH GROUP
10.2017 - 04.2022
Receptionist / Accounts Receivables/ Administrativ
HARPERLOVE
10.2005 - 09.2017
Admin Asst/ Account Receivable/Payable
Staffmark Group
08.2005 - Current
Associate of Arts - Accounting
CENTRAL PIEDMONT COMMUNITY COLLEGE
Associate of Arts - OFFICE SYSTEMS TECHNOLOGY
YORK TECHNICAL COLLEGE
High School Diploma -
NORTHWESTERN HIGH SCHOOL
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