Shemieshea Garmon
Acworth,GA
Summary
Top 3 in District in Slow File and Profit ROA. Collaborate and recruit. Will be in front and ready to welcome all customers! Coach, Lead, Develop and Follow! Top 3 in lead, Assist the leader or be a worker bee.
#1 General Manager in the District for the last 6 periods and the last 20 out of 26 periods worked in 2020- 2022. Continuous reduction every year in shrink, Increased sales and improved customer service score every year for 4 years. Customer oriented General Manager with 24 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Focused and Driven. Lots of energy!
Overview
25
25
years of professional experience
Work History
General Manager
Titlemax
Marietta, GA
09.2022 - Current
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- 60-150 outbound calls per day
- 40-60 collection calls
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
General Manager
Dollar General Store
Emerson, GA
05.2019 - 09.2022
- Consistently #1 in shrink and customer service
- Challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Store Manager
The Childrens Place
Acworth Ga
05.2018 - 05.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular 12-15 per year audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Would still be here if the location did not close.
Assistant Manger
Rue 21
Acworth Ga
04.2016 - 05.2018
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed 14 employees and worked 2 locations.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
Internet Car Sales
Todd Hacious
Marietta Ga
01.1999 - 03.2013
- Boosted customer satisfaction by providing excellent product knowledge and tailored recommendations.
- Developed strong rapport with clients through effective communication and genuine interest in their needs.
- Assisted in increasing dealership sales by actively seeking out potential customers on the showroom floor. Managed 7 employees in department. #1 ecommerce Award 2 years.
- Generated leads for future sales by following up with potential customers and maintaining a professional relationship.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- The Dealerships included. Boomershine, Marietta Mitsubishi, Griffin Dodge, And Justin Dodge
Skills
- Operations Oversight
- Quality Management
- Customer Relationship Management
- Schedule Management
- P&L Management
- Customer Retention
- Marketing
- Consistently Meet Goals
- Team Player
- Time Management
- Performance Evaluations
- Inventory Control
- Deadline-Oriented
Timeline
General Manager
Titlemax
09.2022 - Current
General Manager
Dollar General Store
05.2019 - 09.2022
Assistant Store Manager
The Childrens Place
05.2018 - 05.2019
Assistant Manger
Rue 21
04.2016 - 05.2018
Internet Car Sales
Todd Hacious
01.1999 - 03.2013