Summary
Overview
Work History
Skills
Timeline
Generic

Shemieshea Garmon

Acworth,GA

Summary

Top 3 in District in Slow File and Profit ROA. Collaborate and recruit. Will be in front and ready to welcome all customers! Coach, Lead, Develop and Follow! Top 3 in lead, Assist the leader or be a worker bee.

#1 General Manager in the District for the last 6 periods and the last 20 out of 26 periods worked in 2020- 2022. Continuous reduction every year in shrink, Increased sales and improved customer service score every year for 4 years. Customer oriented General Manager with 24 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Focused and Driven. Lots of energy!

Overview

25
25
years of professional experience

Work History

General Manager

Titlemax
09.2022 - Current
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • 60-150 outbound calls per day
  • 40-60 collection calls
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.

General Manager

Dollar General Store
05.2019 - 09.2022
  • Consistently #1 in shrink and customer service
  • Challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reported issues to higher management with great detail.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Assistant Store Manager

The Childrens Place
05.2018 - 05.2019
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular 12-15 per year audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Would still be here if the location did not close.

Assistant Manger

Rue 21
04.2016 - 05.2018
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed 14 employees and worked 2 locations.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Created employee schedules to align coverage with forecasted demands.

Internet Car Sales

Todd Hacious
01.1999 - 03.2013
  • Boosted customer satisfaction by providing excellent product knowledge and tailored recommendations.
  • Developed strong rapport with clients through effective communication and genuine interest in their needs.
  • Assisted in increasing dealership sales by actively seeking out potential customers on the showroom floor. Managed 7 employees in department. #1 ecommerce Award 2 years.
  • Generated leads for future sales by following up with potential customers and maintaining a professional relationship.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • The Dealerships included. Boomershine, Marietta Mitsubishi, Griffin Dodge, And Justin Dodge

Skills

  • Operations Oversight
  • Quality Management
  • Customer Relationship Management
  • Schedule Management
  • P&L Management
  • Customer Retention
  • Marketing
  • Consistently Meet Goals
  • Team Player
  • Time Management
  • Performance Evaluations
  • Inventory Control
  • Deadline-Oriented

Timeline

General Manager

Titlemax
09.2022 - Current

General Manager

Dollar General Store
05.2019 - 09.2022

Assistant Store Manager

The Childrens Place
05.2018 - 05.2019

Assistant Manger

Rue 21
04.2016 - 05.2018

Internet Car Sales

Todd Hacious
01.1999 - 03.2013

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Shemieshea Garmon