Shemika Cunningham
Big Sandy
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction at Maximus by swiftly addressing concerns, a testament to my exceptional customer service and problem-solving skills. At John Souels Food, my keen eye for detail significantly improved production efficiency. My experience spans customer care to quality assurance, showcasing my adaptability and commitment to excellence.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Maximus
03.2024 - Current
- Maintained a clean and organized workspace, and a quiet work environment
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Jailer
Upshur County Sheriff Department
09.2023 - 12.2024
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
Line Assembler
Trane Inc.
09.2022 - 09.2023
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
- Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Demonstrated adaptability by learning new techniques or working with different materials when required for various product lines or special projects.
- Assisted quality assurance by inspecting items and removing defective parts.
- Practiced standard operating procedures for consistent production results.
Quality Assurance Inspector
John Souels Food
10.2019 - 03.2022
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Communicated with production team members about quality issues.
- Maintained accurate records of inspection
- Kept detailed records of quality and imperfect products.
- Identified where product issues were coming from and rectified issues.
- Upheld safety regulations within the workplace by consistently following guidelines during inspections.
- Removed imperfect products from shipment line.
Education
High School Diploma -
El Dorado High School
El Dorado, AR05.2010
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
Timeline
Customer Care Representative
Maximus
03.2024 - Current
Jailer
Upshur County Sheriff Department
09.2023 - 12.2024
Line Assembler
Trane Inc.
09.2022 - 09.2023
Quality Assurance Inspector
John Souels Food
10.2019 - 03.2022
High School Diploma -
El Dorado High School
Similar Profiles
Jahzarra GibsonJahzarra Gibson
Call Center Representative at MaximusCall Center Representative at Maximus
JESSICA DIAZJESSICA DIAZ
Customer Service Representative at MaximusCustomer Service Representative at Maximus
LaRhonda McGeeLaRhonda McGee
Customer Service Representative at MaximusCustomer Service Representative at Maximus
Domingo Alberto Agramonte HernandezDomingo Alberto Agramonte Hernandez
Customer Service Representative at MaximusCustomer Service Representative at Maximus
Amber CoxAmber Cox
Development Manager at Victory Ranch ClubDevelopment Manager at Victory Ranch Club