Shemika Jenkins
Hiram,GA
Summary
A highly motivated, intuitive, and results-focused individual with successful education in diversified business course, seeking to combine experience in the Financial Services Field with excellent educational experience to make a solid contribution to the areas of Financial Services, Accounting and Business.
Overview
9
9
years of professional experience
Work History
Sr. Billing Analyst
Sunrun
06.2022 - Current
- Reduced customer disputes by providing clear and concise billing explanations and addressing concerns promptly.
- Reconciled discrepancies between invoicing records and customer statements, ensuring accurate reporting of account balances.
- Increased billing accuracy by implementing a streamlined invoice review process.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Monitored outstanding invoices and performed collections duties.
- Generated monthly billing and posting reports for management review.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Collaborated with customers to resolve disputes.
- Analyzed billing patterns to identify trends, leading to proactive adjustments in pricing or service offerings as needed.
- Collaborated with cross-functional teams to resolve complex billing issues, resulting in improved client satisfaction.
- Streamlined communication between billing and customer service departments, fostering a collaborative approach to resolving client inquiries and concerns.
Billing Analyst
Cigna-Tailored Management
08.2019 - 05.2022
- Execute billing tasks and recorded information in company databases.
- Manage invoicing and payment processing operations.
- Handle account payments and provide information regarding outstanding balances.
- Monitor outstanding invoices and perform collection duties.
- Create Invoices and handle billing disputes as needed via Salesforce case queue.
- Generates financial statements and reports detailing accounts receivable status
- Enters invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Verifies clients accounts by reconciling monthly statements and related transactions.
- Research and resolve unidentified and unapplied cash receipts.
- Assist in ongoing audits.
- Reconcile past due accounts achieving reduction in outstanding invoices.
- Identify problems, process resolution, implement action and solution timely
- Worked with multiple departments to check proper billing information.
Billing Specialist
J. Yarbrough Express
06.2015 - 07.2019
- Act as an information resource for internal and external customers by responding to and resolving inquiries concerning all billing processes and documentation
- Enforced contract and created invoices for various commercial relationships
- Collected and post on delinquent accounts
- Performed monthly revenue reports
- Communicated timely with the customer and internal departments to ensure discrepancies are reconciled timely and accurately and to answer any billing inquires
- Reviewed daily Credit Analysis in researching and validating credits, ensuring accuracy prior to mailing refunds
- Create Invoices B2B
- Processed and verified invoices to secure accuracy of billing information.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
Education
Bachelors - Accounting
Belhaven University
Skills
Timeline
Sr. Billing Analyst
Sunrun
06.2022 - Current
Billing Analyst
Cigna-Tailored Management
08.2019 - 05.2022
Billing Specialist
J. Yarbrough Express
06.2015 - 07.2019
Bachelors - Accounting
Belhaven University