Shemika Johnson
Santa Monica ,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Mental Health Technician
Del Amo Hospital
12.2022 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Sales Representative/ Delivery Specialist
Frito Lay
12.2021 - Current
- Coordinated consistent on-time deliveries of damage-free goods.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Assessed vehicle for damage after each shift and kept it properly cleaned and maintained.
- Maintained accurate logs of deliveries and trips, proving details to Job title at end of shifts.
- Worked with vendors to schedule more than Number daily pickups and Number weekly deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Completed and submitted logs and paperwork every day to maintain records.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Reported customer questions, issues and complaints to management.
- Tracked delivery information, mileage and fuel use while on shift.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Verified load against delivery ticket before beginning every shift.
- Submitted receipts and money received from deliveries at end of each shift.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Reported suspected mechanical issues quickly to supervisor for remediation.
Supervisor Keyholder
Smart And Final
08.2010 - 11.2021
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Assisted customers by answering questions and fulfilling requests
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Returned change and currency and processed debit and credit card payments with 100% accuracy rate
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage
- Answered questions about store policies and concerns to support positive customer experiences
- Trained team members in successful strategies to meet operational and sales targets
- Researched issues to obtain appropriate answers to customer inquiries
- Worked with management team to implement proper division of responsibilities.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interviewed, hired and trained new employees for production positions.
Sales Associate
Victoria's Secret & PINK
12.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased sales by offering advice on purchases and promoting additional products.
Sales Advisor
24 Hour Fitness
07.2016 - 03.2019
- Responded to in-person and telephone requests for information about company offerings
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs
- Listened to customer details and offered matching solutions to meet wide range of requirements
- Scheduled appointments and managed master calendar
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth
- Developed health plans for patients to improve overall health or recover from injuries and illnesses
- Performed cold-calling and follow-ups with leads to secure new revenue
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Trained and developed sale advisors in company processes, product knowledge, customer service and selling techniques
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Met all customer call guidelines including service levels, handle time and productivity
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Scheduled appointments and managed master calendar.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Santa Monica High School
Santa Monica, CA06.2010
Skills
- Customer Relationships
- Effective Communication
- Ability to Lift 50 Pounds
- Interpersonal Communication Skills
- Dependability and Honesty
- Company Guidelines
- Efficiency and Time Management
- Operational Efficiency
- Customer Needs Assessments
- Customer Satisfaction
- Hospitality Management
- Conflict Resolution Techniques
- Flexible and Adaptable
- Multitasking Abilities
- PPE Compliance
- Analytical and Critical Thinking
- Planning and Coordination
- Organization and Time Management
- Teamwork and Collaboration
- Problem-Solving
- Team Meetings
- Maintaining Safety Standards
Timeline
Mental Health Technician
Del Amo Hospital
12.2022 - Current
Sales Representative/ Delivery Specialist
Frito Lay
12.2021 - Current
Sales Associate
Victoria's Secret & PINK
12.2020 - 02.2021
Sales Advisor
24 Hour Fitness
07.2016 - 03.2019
Supervisor Keyholder
Smart And Final
08.2010 - 11.2021
Santa Monica High School
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