Shemika Johnson
Santa Monica ,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Mental Health Technician
Del Amo Hospital
23700 Camino Del Sol Torrance Ca 90505
12.2022 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Sales Representative/ Delivery Specialist
Frito Lay
Torrance, CA
12.2021 - Current
- Coordinated consistent on-time deliveries of damage-free goods.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Assessed vehicle for damage after each shift and kept it properly cleaned and maintained.
- Maintained accurate logs of deliveries and trips, proving details to Job title at end of shifts.
- Worked with vendors to schedule more than Number daily pickups and Number weekly deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Completed and submitted logs and paperwork every day to maintain records.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Reported customer questions, issues and complaints to management.
- Tracked delivery information, mileage and fuel use while on shift.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Verified load against delivery ticket before beginning every shift.
- Submitted receipts and money received from deliveries at end of each shift.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Reported suspected mechanical issues quickly to supervisor for remediation.
Supervisor Keyholder
Smart And Final
Los Angeles, CA
08.2010 - 11.2021
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Assisted customers by answering questions and fulfilling requests
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Returned change and currency and processed debit and credit card payments with 100% accuracy rate
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage
- Answered questions about store policies and concerns to support positive customer experiences
- Trained team members in successful strategies to meet operational and sales targets
- Researched issues to obtain appropriate answers to customer inquiries
- Worked with management team to implement proper division of responsibilities.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interviewed, hired and trained new employees for production positions.
Sales Associate
Victoria's Secret & PINK
1311 3rd Street Promenade Santa Monica 90401
12.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased sales by offering advice on purchases and promoting additional products.
Sales Advisor
24 Hour Fitness
Santa Monica, CA
07.2016 - 03.2019
- Responded to in-person and telephone requests for information about company offerings
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs
- Listened to customer details and offered matching solutions to meet wide range of requirements
- Scheduled appointments and managed master calendar
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth
- Developed health plans for patients to improve overall health or recover from injuries and illnesses
- Performed cold-calling and follow-ups with leads to secure new revenue
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Trained and developed sale advisors in company processes, product knowledge, customer service and selling techniques
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Met all customer call guidelines including service levels, handle time and productivity
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Scheduled appointments and managed master calendar.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Santa Monica High School
Santa Monica, CA06.2010
Skills
- Customer Relationships
- Effective Communication
- Ability to Lift 50 Pounds
- Interpersonal Communication Skills
- Dependability and Honesty
- Company Guidelines
- Efficiency and Time Management
- Operational Efficiency
- Customer Needs Assessments
- Customer Satisfaction
- Hospitality Management
- Conflict Resolution Techniques
- Flexible and Adaptable
- Multitasking Abilities
- PPE Compliance
- Analytical and Critical Thinking
- Planning and Coordination
- Organization and Time Management
- Teamwork and Collaboration
- Problem-Solving
- Team Meetings
- Maintaining Safety Standards
Timeline
Mental Health Technician
Del Amo Hospital
12.2022 - Current
Sales Representative/ Delivery Specialist
Frito Lay
12.2021 - Current
Sales Associate
Victoria's Secret & PINK
12.2020 - 02.2021
Sales Advisor
24 Hour Fitness
07.2016 - 03.2019
Supervisor Keyholder
Smart And Final
08.2010 - 11.2021
Santa Monica High School