Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

SHEMIKA MCLAUGHLIN

GULFPORT,MS

Summary

Skilled Dispatcher with 17 years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Dispatcher

AMERICAN MEDIAL RESPONSE
Gulfport, MS
06.2007 - Current
  • Received and dispatched calls for emergency services.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Developed strategies for improving efficiency within the dispatch department.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Updated records of driver locations, delays, and cancellations.
  • Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
  • Ensured compliance with safety regulations and company policies.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.

Administrative Assistant

City of Biloxi
Biloxi, MS
11.2005 - 06.2007
  • Developed and maintained filing systems for confidential documents and records.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Facilitated communication between different departments within the organization.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Directed customer inquiries to appropriate department personnel.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.

Education

Associate of Applied Science - Health Information Technology

Mississippi Gulf Coast Community College
Gulfport, MS
12-1995

Skills

  • Service Coordination
  • Database Management
  • Data Entry
  • Dispatch Coordination
  • Schedule Management
  • Customer Relations
  • [Software] Proficiency
  • Geographical knowledge

Certification

  • Emergency Telecommunicator Certificate, National Academy of Emergency Dispatch
  • Emergency Medical Dispatcher Certification
  • CPR and First Aid Certification

References

References available upon request.

Timeline

Dispatcher

AMERICAN MEDIAL RESPONSE
06.2007 - Current

Administrative Assistant

City of Biloxi
11.2005 - 06.2007

Associate of Applied Science - Health Information Technology

Mississippi Gulf Coast Community College

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