Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shemika Moore

Shemika Moore

Jackson,MS

Summary

Organized and efficient Data Entry Clerk with 5 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Polite and professional Customer Support Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

11
11
years of professional experience

Work History

Data Entry Clerk

Avantive Solutions
11.2021 - 03.2024
  • Contributed to a positive work environment through effective communication and teamwork.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Organized, sorted, and checked input data against original documents.
  • Managed workload effectively, prioritizing urgent tasks while maintaining attention to detail throughout all entries.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 80% of issues.
  • Liaised between departments to clarify order details and prevent miscommunication errors.
  • Ensured compliance with company policies when handling sensitive customer information during the order entry process.

Customer Service Representative

First Cash Pawn
12.2019 - 03.2023
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Customer Care Representative

Minute Loan Center
08.2018 - 05.2020
  • Developed strong relationships with clients, resulting in increased repeat business and referrals.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Assisted customers with completing loan applications and other paperwork.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Examined customer loan applications for loan approvals and denials.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
  • Achieved performance goals on consistent basis.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Store Manager

Family Dollar
06.2013 - 01.2018
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Completed point of sale opening and closing procedures.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

High School Diploma -

Provine High School

Skills

  • Document Processing
  • Professional and Mature
  • Data Accuracy
  • File Management
  • Maintains Confidentiality
  • Word Processing
  • Quality Assurance
  • Call Center Experience
  • Strong Problem Solver
  • Administrative Support
  • Billing Procedures
  • Goals and Performance

Accomplishments

  • Maintained an average typing speed of 40 WPM on all assignments.
  • Collaborated with team of 4 in the development of implementing a new loan type to reach a new customer base.
  • Customer Service Loan Underwriter. Achieved highest Number of new credit accounts opened within one-month period.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Achieved offers for promotions through effectively helping with company growth and increased profits.
  • Supervised team of 12 staff members.

Timeline

Data Entry Clerk

Avantive Solutions
11.2021 - 03.2024

Customer Service Representative

First Cash Pawn
12.2019 - 03.2023

Customer Care Representative

Minute Loan Center
08.2018 - 05.2020

Store Manager

Family Dollar
06.2013 - 01.2018

High School Diploma -

Provine High School
Shemika Moore