Shemika Pace
Cincinnati,OH
Summary
Assistant Operation Manager with background in administration and customer service. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Excellent skills hiring and recruiting to develop high-performing teams. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Assistant Operations Manager
TriHealth Bethesda North Hospital
01.2020 - Current
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Supervised operations team to support operational excellence and excellent customer service.
- Communicated with customers to assess satisfaction with products and services received.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Manage a team of 20-25 team members.
Administrative Assistant
TriHealth Bethesda North Hospital
03.2017 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained Kronos for over 250 team members from Nutrition Services and Environmental Services.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Retail Team Leader
TriHealth Bethesda North Hospital
06.2010 - 03.2017
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Short Order Cook
TriHealth Bethesda North Hospital
08.2007 - 01.2017
- Kept work area up to code for health and safety inspections.
- Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
- Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
- Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
- Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
- Operated and maintained grills, fryers and other cooking equipment.
- Restocked stations and supplies during slower periods between rushes.
- Worked closely with other kitchen staff to facilitate timely completion of orders.
Education
High School Diploma -
Winton Woods High School
Cincinnati, OH05.2003
Skills
- Operational planning
- Process Improvement
- Operations Management
- Operational Efficiency
- Scheduling and Coordination
- Staff Training and Development
- Customer Engagement
- Client Account Management
Timeline
Assistant Operations Manager
TriHealth Bethesda North Hospital
01.2020 - Current
Administrative Assistant
TriHealth Bethesda North Hospital
03.2017 - 01.2020
Retail Team Leader
TriHealth Bethesda North Hospital
06.2010 - 03.2017
Short Order Cook
TriHealth Bethesda North Hospital
08.2007 - 01.2017
High School Diploma -
Winton Woods High School
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