Shemika Thomas
Chicago
Summary
Empathetic professional with extensive experience in supporting diverse populations, adept at crisis intervention, case management, and advocating for client needs to enhance overall well-being; proven ability to build strong relationships, coordinate services, and promote self-sufficiency through tailored support and active community involvement.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
GoHealth LLC/Norvax LLC
10.2015 - 05.2025
- Preform audits and data intake
- Interview new hires with my direct manager
- Screening consumers to determine benefit eligibility
- Follows up with clients, family members and service providers to ensure client concerns have been addressed
ASSISTANT COMMUNITY LIVING SPECIALIST
PUTTING ILLINOIS BACK TO WORK
06.2010 - 08.2015
- Acts as an advocate for clients by working on their behalf to secure needed services and benefits
- Assists clients in completing applications for available services and benefits
- Provides excellent customer service to clients and ensures customer service goals are met and maintained
- Makes referrals to appropriate social service agencies to ensure clients receive needed services
- Response to mail information requests, over the phone in a call center environment,electronically in response to client email inquiries
- Contacts agencies to obtain information about programs and services and to identify resources for clients
Customer Service Representative
CDS Global Logistics, Inc
03.2008 - 04.2010
- Collected customer feedback and implemented this into future processes to exceeds customer satisfaction goals
- Went above but stayed within policy to accommodate unusual customer request
- Addressed customer inquiries while providing exceptional customer service
Receiving Clerk
Jewel-Osco Food Distribution Center
11.2004 - 01.2008
- Worked in the shipping and receiving department and was responsible for the following:
- Notated customer, employee orders via email, phone and in person
- Processed orders
- Checked inventory control to maintain product allocation
- Answered phone inquiries regarding products and appointment times.
Education
High School Diploma -
WEST SIDE LEARNING CENTER
Chicago, IL01.2009
Skills
- Problem Solver
- Customer Service
- Communication
- Leadership
- Critical thinking
Timeline
Customer Service Representative
GoHealth LLC/Norvax LLC
10.2015 - 05.2025
ASSISTANT COMMUNITY LIVING SPECIALIST
PUTTING ILLINOIS BACK TO WORK
06.2010 - 08.2015
Customer Service Representative
CDS Global Logistics, Inc
03.2008 - 04.2010
Receiving Clerk
Jewel-Osco Food Distribution Center
11.2004 - 01.2008
High School Diploma -
WEST SIDE LEARNING CENTER