Shemil Boyer
Raleigh,NC
Summary
As a professional in hospitality, I possess expertise in beverage mixing and service, bar inventory management, and customer satisfaction assurance. I am committed to team collaboration, adaptability, and the delivery of high-quality outcomes. My skills include exceptional service provision, managing high-pressure environments, and upholding a tidy and orderly workspace. I am recognized for my reliability, flexibility, and ability to foster positive patron experiences. Additionally, as a healthcare professional, I have a strong foundation in patient record and documentation management. I am noted for meticulous record-keeping, upholding confidentiality, and contributing to efficient operations. My focus is on teamwork and adaptability, ensuring the management of records is both accurate and efficient.
Overview
19
19
years of professional experience
Work History
Bartender
Postino Wine Cafe
07.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Assistant Manager
Brixx
10.2023 - 12.2023
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Conducted performance evaluations and provided constructive feedback to employees.
Server/Bartender
Colletta Italian Food & Wine
11.2022 - 08.2023
- Clear tables during service
- Control guest checks and secure proper payment
- Ensure station and table setups are complete
- Inspect dining and service stations to ensure cleanliness and proper setup station
- Immediately acknowledge guests and be an active agent of hospitality
- Introduce the restaurant concept and menu to guests
- Maintain an active and accurate knowledge of beverage, food, and dessert menus
- Ability to articulate an appealing description of every item offered
- Explain how menu items are prepared, describing ingredients and cooking methods
- Suggestive selling beverages, bottled water, specials, and dessert at every opportunity
- Ensure each item for guests is rung in the system and delivered correctly and timely
- Reconcile checks and follow all cash handling procedures to ensure accuracy, safety, and security
- Communicate with kitchen staff, management, service staff, and guests to ensure that dining details are handled properly and guests' concerns are addressed, especially allergy or special requests
- Created Beer Menus and Serve Schedules
- Used Maitre D to do daily sales reports
- Prepare and decorate the tables for major events such as weddings and conferences
- Bussed tables and stocked the service area with supplies
- Dedicated to maintaining a clean dining area and adhering to all safety and legal standards
- Ensure the sterilization of utensils and hygienic maintenance
- Incredible memory with the proven ability to learn quickly
- It is maintaining composure under stress
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server/Bartender
42nd Street Oyster Bar
06.2022 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server/Waiter
Playeres Retreat
01.2017 - 06.2022
- Clear tables during service
- Control guest checks and secure proper payment
- Ensure station and table setups are complete
- Inspect dining and service stations to ensure cleanliness and proper setup station
- Immediately acknowledge guests and be an active agent of hospitality
- Introduce the restaurant concept and menu to guests
- Maintain an active and accurate knowledge of beverage, food, and dessert menus
- Ability to articulate an appealing description of every item offered
- Explain how menu items are prepared, describing ingredients and cooking methods
- Suggestive selling beverages, bottled water, specials, and dessert at every opportunity
- Ensure each item for guests is rung in the system and delivered correctly and timely
- Reconcile checks and follow all cash handling procedures to ensure accuracy, safety, and security
- Communicate with kitchen staff, management, service staff, and guests to ensure that dining details are handled properly and guests' concerns are addressed, especially allergy or special requests
- Created Beer Menus and Serve Schedules
- Used Maitre D to do daily sales reports
- Prepare and decorate the tables for major events such as weddings and conferences
- Bussed tables and stocked the service area with supplies
- Dedicated to maintaining a clean dining area and adhering to all safety and legal standards
- Ensure the sterilization of utensils and hygienic maintenance
- Incredible memory with the proven ability to learn quickly
- It is maintaining composure under stress
Customer Care Call Representative
WRB Communication
01.2011 - 12.2013
- Inbound Call Center Services representative
- Provided solutions and service information to USGBC (US Green Building Council) Members
- Exclusive access to resources, education, and programs
- Familiar with Green building and LEED (Leadership in Energy and Environmental Design) Credentialing
- Responding to inbound inquiries from members and trade associates
- Documented each inquiry properly, using the appropriate record, and provided additional information and resources to caller upon request
- Product complaint reporting, and post-contact fulfillment
HIM Department Medical Records Clerk
Old Hickory Country Club
01.2008 - 12.2010
Medical Records Clerk
Cardio Vascular Medical
01.2006 - 12.2007
- Answered phones and transferred calls accordingly
- Interacted daily with patients, physicians and all other office staff to provide necessary information to ensure expedited and precise quality of care
- Created/pulled/prepared and filed patient medical charts in a timely manner for a work load of approximately one hundred patients a day
- Filed/Pulled medical information from and into patient chart
- Searched for misfiled charts upon physician request
- Received and faxed medical information upon patient or physician request
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Printed and photocopied documents to provide patients with copies of medical records.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Education
No Degree - Business Administration
Northern Virginia Community College
Annandale, VA03-2027
High school diploma -
Osbourn Park High School
Manassas, VA06.2010
Skills
- Bartending
- Cash handling
- Hospitality
- Cash register
- Leadership
- Typing
- Social listening
- Operating systems
- Time management
- Food safety
- Customer service
- Salesmanship
- Management
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Engaging personality
- New hire training
- Team training and development
- HIPAA compliance
Accomplishments
- Achieved the Deans List two semesters in a row by completing my projects and showing up everyday with accuracy and efficiency.
Timeline
Assistant Manager
Brixx
10.2023 - 12.2023
Bartender
Postino Wine Cafe
07.2023 - Current
Server/Bartender
Colletta Italian Food & Wine
11.2022 - 08.2023
Server/Bartender
42nd Street Oyster Bar
06.2022 - 11.2022
Server/Waiter
Playeres Retreat
01.2017 - 06.2022
Customer Care Call Representative
WRB Communication
01.2011 - 12.2013
HIM Department Medical Records Clerk
Old Hickory Country Club
01.2008 - 12.2010
Medical Records Clerk
Cardio Vascular Medical
01.2006 - 12.2007
No Degree - Business Administration
Northern Virginia Community College
High school diploma -
Osbourn Park High School
Dean's List at Northern Virgina Community College
Making the Dean's List demonstrates that I am an intelligent, dedicated, and hardworking individual who can easily learn and retain new information, aiding in my success in future endeavors.
Assessments
- Food service: Customer situations, 06/01/22, Proficient
- Customer service fit, 06/01/22, Proficient
- Customer service, 05/01/23, Proficient
- Bartending, 06/01/22, Proficient
- Customer focus & orientation, 05/01/23, Proficient
- Food service: Customer situations, 10/01/22, Proficient
- Work style: Reliability, 06/01/22, Proficient
Dean's List at Northern Virgina Community College
Making the Dean's List demonstrates that I am an intelligent, dedicated, and hardworking individual who can easily learn and retain new information, aiding in my success in future endeavors.
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