Trustworthy professional who is a dedicated, self-motivated, and committed to providing the clients exactly what they need to be successful. Leads by example to demonstrate and deliver outstanding work ethic; Dependable employee of 23 years who is determined to make a significant impact within the workplace and culture of Paychex. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
SHEMONE CIARA FULLILOVE
Fredericksburg,VA
Summary
Overview
24
years of professional experience
Work History
Paychex, Inc
Mentor
Job overview
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Assisted mentees in developing self-confidence and positive self-image.
- Provided guidance on stress management and grounding techniques to reduce overwhelm.
Paychex
Enterprise Support Partner
01.2016 - Current
Job overview
- SME Multi-state payroll, Time and Attendance, HRO, Retirement Services, Health & Benefits
- Learn & Adapts Quickly
- Takes Initiative & Passionately Driven, Phone/Email/Chat/First level technical Support for clients and employees-Multi tasking
- SME-research and analysis skills
- SME Payroll, Multi-state payroll, Time and Attendance, HRO, Retirement Services, Health & Benefits
- Customer service advisor responsible for responding to client inquiries across several communication methods
- Process employee terminations and final pay, in accordance with applicable state requirements
- Serve as company-wide payroll SME on all payroll policy/legal requirements
- Research & resolve Paychex application issues in a complete, accurate & timely manner with an emphasis on first-call resolution to optimize client satisfaction
- Document all client communications in required application(s)
- Provide outstanding client service to maintain client retention
- Build trusted relationships with client (internal & external) partners to promote a positive service experience
- Plan, coordinate, organize data integrity, quarter/year-end processes to ensure accurate & timely tax documents
- Maintain knowledge of payroll law changes & policies/procedures for personal & professional development
- Participate in projects & departmental initiatives to ensure continual product & process improvements.
Paychex
Implementation Specialist I
01.2004 - 01.2016
Job overview
- Client Hiring & Onboarding / Online Timekeeping / HR Services / Benefits
- Set up new clients (primarily complex and revenue-intensive) according to branch procedures so that client’s expectations are met & they can begin utilizing services
- Provide first-line support to systems users related to payroll policies & procedures
- Utilize web-based collaboration tools to guide the client through the setup process
- Create, execute, & review data integrity reports to ensure accuracy of client information
- Complete required documentation to transfer client to ongoing client service team
- Participate in department project initiatives to optimize client satisfaction and retention
- Code state setup, cancellations, & deletions to ensure accurate setup with all tax agencies required for tax-filing compliance including scanning of kits
- Provide technical support to ensure proper functioning of the online payroll application
- Compile and review payroll data for completeness and accuracy, including but is not limited to, hours worked; leave balances; multi-state taxes; insurances; 401(k) deductions; garnishments, etc., from the electronic timekeeping system, HRIS, and other records
Paychex
Small Business Account Representative/Senior SMB Account Representative
01.2000 - 01.2004
Job overview
- Mentored new payroll specialists & Conduct employee trainings
- Successfully managed large bases of clients (Weekly, Bi-weekly, Semi-Monthly, Monthly, Quarterly, and Annual payroll processing)
- Handle all aspects of payroll & HR Reporting/processing Maintain knowledge of payroll law changes & Paychex policies & procedures for further personal & professional development
- Research & resolve tax issues/penalties assessed by the tax agencies (IRS & State)
- Identify & documents potential improvements to Paychex online application account specialist procedures such as training & system enhancements to increase client retention
- Participate in special projects & department initiatives to facilitate process improvements
- Research/Resolve escalated payroll issues & payroll systems problems
- Manually create original & Amend returns for of 941/944, 940, state/local/W2/1099
- Benefit management including set up & reconciliation (S125, Life and Disability insurance, Garnishment Retirement, Voluntary Benefits, Reimbursements, Verify 1-9’s, W4/State)
- CERTIFICATIONS
- HR Professional Program Certificate
George Mason University, LEAD
Mentor
Job overview
- Leadership Exploration Exposure Development
- Certified Field Operations
Paychex, Inc, Ready Response Training, Wellness Champion
01.2015 - Current
Job overview
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Assisted mentees in developing self-confidence and positive self-image.
- Provided guidance on stress management and grounding techniques to reduce overwhelm.
Education
Strayer UniversityWoodbridge, VA
Master of Business Administration from Human Resources
09.2020
University Overview
- Professional Development: Laws, Ethics & Corp. Governance
- Managerial Economics
- HR Managing Organizational Change
- Financial Management
- Business Statistics
- Marketing Management
- Strategic Human Resource Management
- Financial Accounting for Managers
- Contemporary Business
- HR Management Foundations
- Leadership and Organizational Skills
- Strategic Management (captsone)
George Mason UniversityFairfax, VA
HR Professional Program Certificate
2018
University Overview
- Leadership & Navigation
- Ethical Practice
- Business Acumen
- Consultation
- Critical Evaluation
- Relationship Management
- Global & Cultural Effectiveness
- HR Strategic Planning
- Talent Acquisition
- Employee Engagement & Retention
- Learning & Development
- Total Rewards Organization
- Structure of the HR Function
- Risk Management
- Corporate Social Responsibility
- U.S. Employment Law & regulations (U.S only)
- Technology Management
- Employee & Labor Relations
- Workforce Management
- Organizational Effectiveness & development
George Mason UniversityFairfax, VA
Bachelor of Arts from Business Administration, Human Resources
1993
University Overview
- Accounting
- Introduction to Business
- Statistics
- English
- Biology
- African-American Studies
- Spanish
- Literature
- Writing
- Analytic Geometry & Calculas
Skills
- Purposeful Influencer
- Empathetic Customer Service
- Productive Diligent Worker
- Collaborative & Self Motivated
- Customer Support
- Plan and prioritize assigned tasks
- Records Management
- New Client Management
- Interpersonal Communications
- Empathetic Approach
- Confidential Services
- Continuing Education
- Providing Guidance
- Effective Leadership
- Case Notes
- Compliance Knowledge
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Timeline
Enterprise Support Partner
Paychex
01.2016 - Current
Paychex, Inc, Ready Response Training, Wellness Champion
01.2015 - Current
Implementation Specialist I
Paychex
01.2004 - 01.2016
Small Business Account Representative/Senior SMB Account Representative
Paychex
01.2000 - 01.2004
Mentor
Paychex, Inc
Mentor
George Mason University, LEAD
Strayer University
Master of Business Administration from Human Resources
George Mason University
HR Professional Program Certificate
George Mason University
Bachelor of Arts from Business Administration, Human Resources
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