Shemmika Williams
Wichita
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Freelance Independent Contractor
Self Employed Services
04.2019 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
- Improved overall project quality by reviewing work diligently before submission to the client for approval.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Certified Nursing Assistant/Home Health Aide
Trust Home Care
10.2015 - 01.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
Customer Experience Specialist
Conduent
09.2022 - 01.2023
- General government.
- Federal and state eligibility benefits for Universal Services Administrative Co.
- Provide information and educate caller about programs and how they may qualify.
- Review consumer applications, provide information regarding application and any information requested by review team.
- Escalate consumers request if required.
- Document calls, mail new applications, provide information for enrollment with service providers.
- Adhere to call quality metrics, review documentation submitted by consumers.
- Adhere to HIPAA regulations.
Investor Services Representative
SS&C Technologies
11.2021 - 04.2022
- Main point of contact for clients/investors to ensure overall client/investor satisfaction.
- Act as an escalation point and problem-solver for the team, ensuring action plans are implemented in case of any service issues.
- Contribute to internal project initiatives, including technology and operational initiatives.
- Review and process investor subscriptions, redemptions, transfers, assignments and contact changes.
- Develop culture of continuous efficiency improvements resulting in increased capacity.
- Prepare wire transfer instructions in accordance with investor and/or fund management instructions.
- Process cash, money movements, and reconciliations.
iOS Tech Support
Concentrix
06.2018 - 02.2019
- Help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple.
- When a customer needs assistance, you quickly assess their situation.
- Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, iPad devices, Apple phone, Apple watch, iCloud, password reset, research and diagnostics, schedule repair, replacement, Apple care insurance.
- At other times, you refer customers to support team members who get them up and running again.
- You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects.
- Flexibility to regularly rotate through different technical specialties and skill sets with ability to thrive on change as products evolve, and assess customers’ support needs when they arrive, then provide solutions or refer them to other team members.
- Maintaining composure and customer focus while troubleshooting and solving issues, while having excellent time management skills and can make decisions quickly, and reassure customers when delivering product diagnoses and potential solutions.
Work at Home/Operations Customer Service
Alorica
01.2016 - 08.2016
- Work at home processing call/orders for customers, requesting product information and servicing customer accounts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Certified Nursing Assistant/ Certified Med Aide
Brightstar Care Wichita
02.2013 - 11.2014
- Home health aid: Assist clients in home with care and activities of daily living.
- Assist with office duties such as answering phones and scheduling staff and clients after hours of operation.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Education
No Degree - High School Diploma
Wichita Area Tech. College
Wichita, KS10-1998
Associate of Applied Science - Certified Nursing Assistant, Home Health Aide
Wichita Area Technical /Cowley Community College
Wichita, KS09-2002
Associate of Applied Science - Certified Medication Aide
Midwestern College
Wichita, KS01-2008
Associate of Arts - Leadership
Cowley County Community College
Wichita, KS10-2012
Bachelor of Science - Organization Management And Leadership
Friends University
Wichita, KS05-2015
MBA - International Business
Friends University
Wichita, KS05-2017
Skills
- Shop and deliver
- Loading, transporting, and delivering items to clients or businesses in a safe, timely manner includes reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied, and assisting with loading and unloading items from vehicles
- Making recommendations, substituting items
- Food handling
- Friendliness
- Problem solving
- Data Entry
- Communication
- Empathy and emotional intelligence
- Time management
- Navigation
Affiliations
NAWMBA-National Association of Women MBA’s: Vice President of Strategic Partnership moved seat to VP of Mentorship. The local chapter of NAWMBA with Friends University executives assists members with mentorship, professional development, and networking. Meetings are held once a month on the Friends University Campus.
Section name
Business Residency with Friends University to South Africa. (2016) Visiting Johannesburg, Cape Town, and Soweto Township meeting with various businesses to increase awareness of global business processes, experience, and necessary skills of ethics and corporate governance along with business product sustainability through constructive Q&A, dialogue, and presentation.
Timeline
Customer Experience Specialist
Conduent
09.2022 - 01.2023
Investor Services Representative
SS&C Technologies
11.2021 - 04.2022
Freelance Independent Contractor
Self Employed Services
04.2019 - Current
iOS Tech Support
Concentrix
06.2018 - 02.2019
Work at Home/Operations Customer Service
Alorica
01.2016 - 08.2016
Certified Nursing Assistant/Home Health Aide
Trust Home Care
10.2015 - 01.2023
Certified Nursing Assistant/ Certified Med Aide
Brightstar Care Wichita
02.2013 - 11.2014
No Degree - High School Diploma
Wichita Area Tech. College
Associate of Applied Science - Certified Nursing Assistant, Home Health Aide
Wichita Area Technical /Cowley Community College
Associate of Applied Science - Certified Medication Aide
Midwestern College
Associate of Arts - Leadership
Cowley County Community College
Bachelor of Science - Organization Management And Leadership
Friends University
MBA - International Business
Friends University
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