Jehkiah Brooks
Humble,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Access2Care
Houston, TX
11.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Environmental Services Housekeeper
Crothall Healthcare Services
Houston, TX
01.2017 - 11.2022
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Vacuumed carpets and upholstered furniture.
- Swept, mopped, scrubbed and waxed floors.
- Stocked linen closets with fresh linens as needed.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes.
- Serviced, cleaned and restocked restrooms.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
Education
Health Sciences
University of Houston - Downtown
Houston, TX05-2015
Skills
● Hospitality Environments ● Cart Stocking and Organization ● Project Tracking
● Scheduling Databases
● Document Management
●
Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances ●
Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment ●
Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris
●
Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards ●
Interacted with hospital staff, patients and families to demonstrate good customer service techniques
●
Used chemicals by following safety protocols and procedures to avoid burns and injuries
●
Practiced established infection control methods to reduce risks to patients, families and medical staff
●
Moved chairs, desks and beds around rooms to clean behind and underneath furniture
● Service Documentation
● Financial Spreadsheets
● Operational Requirements
● Customer Data Confidentiality ● Understanding Customer Needs ● Advanced Excel Spreadsheet Functions ● 10-Key Certification
Timeline
Customer Service Representative
Access2Care
11.2022 - Current
Environmental Services Housekeeper
Crothall Healthcare Services
01.2017 - 11.2022
Health Sciences
University of Houston - Downtown