Norshena Butler
Cleveland Heights,OH
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Family Dollar
Euclid, OH
09.2022 - 06.2023
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
Front End Lead
Dave’s Supermarket
Euclid, OH
09.2021 - 08.2022
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Trained new team members in cash register operation, stock procedures and customer services.
- Kept register terminal area and store clean and orderly.
- Packed and bagged products according to customer preferences.
Warehouse Worker
Amazon
Euclid, OH
09.2019 - 05.2020
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Staged and sorted multiple types of products for loading.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Assistant Manager
Sees Candies
Beachwood, OH
11.2012 - 12.2018
- Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.
- Fostered client relations to acquire new accounts and increase revenue.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in customer service, time efficiency and product management.
- Achieved recognition from senior management for contributions to the store's success by managing sales, employees and operations to achieve optimal performance.
Education
High School Diploma -
Shaw High School
East Cleveland,Oh1994
Cuyahoga Community College
Cleveland, OHSkills
- Staff management
- Issue resolution
- Strategic Planning
- Data collection and analysis
- Customer service
- Recruiting and interviewing
- Employee performance evaluations
- Opening and closing procedures
- Inventory control
Accomplishments
Promoted to Lead Sales after only 6 months of employment. Then promoted to Assistant Manger 8 months later.
Timeline
Assistant Manager
Family Dollar
09.2022 - 06.2023
Front End Lead
Dave’s Supermarket
09.2021 - 08.2022
Warehouse Worker
Amazon
09.2019 - 05.2020
Assistant Manager
Sees Candies
11.2012 - 12.2018
High School Diploma -
Shaw High School
Cuyahoga Community College
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