Shena Akins

HR Assistant /Administrative Office Manager

JAY AUTO GROUP

05.2016 - 04.2025

Self-motivated, with a strong sense of personal responsibility.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Organized and detail-oriented with a strong work ethic.
Demonstrated strong organizational and time management skills while managing multiple projects.
Developed and maintained courteous and effective working relationships.
Learned and adapted quickly to new technology and software applications.
Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
Screened applicant resumes and coordinated both phone and in-person interviews.
Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
Supported payroll processing, ensuring accurate and timely salary distribution.
Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Assisted with creating employee handbooks and manuals.
Assists in overall company and HR compliance management and trainings.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
Updated reports, managed accounts, and generated reports for company database.