Shena Carpenter
Vine Grove,KY
Summary
Dynamic leader with a proven track record at enhancing team productivity and customer satisfaction through strategic planning and effective staff management. Skilled in training and mentoring, with a keen attention to detail, I excel in optimizing operations and achieving significant improvements in efficiency.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
7
7
years of professional experience
Work History
Supervisor
Bealls Store
08.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Supervisor
Starbucks
08.2024 - 12.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Sales Associate
AFFESS (Bryan Village)
08.2022 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Rainbow Shops
07.2022 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Supervisor For Breakfast
Hampton Inn and Suites
08.2020 - 08.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Prepared all food in a timely manner adhearing to standard.
- Creating Breakfast menus
Supervisor
Dunkin' Donuts
08.2017 - 08.2020
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Education
High School Diploma -
Carver High
Coulmbus GA05-2003
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Strategic planning
Timeline
Supervisor
Bealls Store
08.2024 - Current
Supervisor
Starbucks
08.2024 - 12.2024
Sales Associate
AFFESS (Bryan Village)
08.2022 - 08.2024
Sales Associate
Rainbow Shops
07.2022 - 08.2024
Supervisor For Breakfast
Hampton Inn and Suites
08.2020 - 08.2022
Supervisor
Dunkin' Donuts
08.2017 - 08.2020
High School Diploma -
Carver High
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