Shena Carter

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Recognized by management for providing exceptional customer service.
• Identified needs of customers promptly and efficiently.
• Worked with cross-functional teams to achieve goals.
• Operated a variety of machinery and tools safely and efficiently.

• Performed other duties as assigned by management.
• Helped with purchases and signed customers up for rewards program.
• Processed customer payments quickly and returned exact change and receipts.
• Ensured compliance with all safety regulations within the store environment.
• Used suggestive selling techniques to promote add-on sales.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

• Assisted with customer requests and answered questions to improve satisfaction.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Completed day-to-day duties accurately and efficiently.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Worked effectively in team environments to make the workplace more productive.
• Provided support and guidance to colleagues to maintain a collaborative work environment.

• Welcomed customers, offering assistance to help find store items.
• Helped with purchases and signed customers up for rewards program.
• Processed customer payments quickly and returned exact change and receipts.
• Ensured compliance with all safety regulations within the store environment.
• Used suggestive selling techniques to promote add-on sales.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Offered customers carry-out service at completion of transaction.
• Learned roles of other departments to provide coverage and keep store operational.

Customer service, provide service and goods exchange. Bagged items.

• Answered customer questions and provided store information.
• Processed credit card, cash, and check payments, ensuring all transactions were accurate.
• Adhered to social distancing protocols and wore mask or face shield.
• Scanned items and checked pricing on cash register for accuracy.
• Helped customers find specific products, answered questions, and offered product advice.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Stocked shelves with merchandise when needed.
• Helped with purchases and signed customers up for rewards program.
• Performed opening and closing procedures including counting cash drawers and preparing deposits.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Processed sales transactions to prevent long customer wait times.