Shena Coons
Kansas City,USA
Summary
Skilled Sales Support Professional – Key Strengths Independently motivated Excellent Communicator Excellent Computer Skills Mentorship Detail-oriented Works cross-functionally Problem Solving Positive Complaint Resolution Teamwork Oriented Service Oriented Professional relationship management.
Overview
13
13
years of professional experience
Work History
Sales Administrator
OWS Foods, LLC.
10.2022 - 10.2024
- Customer relationship management
- Address and resolve service obstacles and apply continuous improvement mindset to further enhance internal processes and service to customers
- Enter/review information on item set ups, item changes, purchased item set ups and changes, pricing requests for accuracy and completeness as appropriate within the master data workflow
- Encompass a customer-centric way of working in all aspects (labels, samples, customer portal, sales data, customer master data, etc.)
- Manage a reference library for sales presentations
- Set up new customers (bill to, credit terms, contacts, etc.) within the master data process
- Developed documentation repository for reference and support documents
Sales and Sales Support Specialist
Hallmark Corporation
07.2019 - 10.2022
- Analyze, complete, and ensure accuracy of orders for everyday and seasonal products, systematic orders, promotional product orders, and fixture orders, submitted by the field sales team
- Complete special orders, fixture and market support orders as requested and determine the most efficient and effective method of order placement ensuring accuracy and completeness
- Train new team members on policies, procedures, and systems used
- Support sales managed events and develop relationships with business partners and managed accounts
- Subject matter expert for sales and sales support team regarding Gold Crown Stores technology, hardware, ServiceNow, and software
- Sales Project and Resource Management and Support of 134+ Gold Crown Accounts
Technical Analyst I and II
Hallmark Corporation
02.2018 - 07.2019
- Troubleshooting and resolution of issues beyond scope of Technology Analyst I
- Executed basic understanding of SQL scripts and queries
- Gained leadership experience through assisting with department projects and the training of mentor of new analysts
- Knowledge Centered Support Methodology - create and maintain documentation for a knowledge library consistent with ITIL principles
- Project management of various assignments as needed
- Point of contact for retail users regarding register, handheld, and networking issues
- In depth knowledge of point-of-sale systems and the infrastructure required to support them
- Efficient multi-tasking sometimes handling 20 to 30 incidents at a time
- Drafting support documentation used by peers for future incidents
- Providing training, as necessary, on hardware, software and handheld devices for technology for analyst and retailers
Corporate Training Scheduler/Coordinator
Skillpath Seminars
08.2016 - 02.2017
- Project Management and Coordination of Corporate Trainers for training events in the US, international and military bases
- Evaluate Project Options to Determine Best Fit based on Customer Needs
- Address quickly and efficiently last minute scheduling changes while keeping customer’s needs a priority
- Continuous Communication to Ensure Customer Deadlines and Expectations were met
Senior Program Coordinator – Client Education
Cerner Corporation
11.2011 - 01.2013
- Project management of education events through the sales process
- Managed and coordinated resources, which included people, data, processes, and/or financial plans
- Navigated the business organization to execute events and tasks
- Consult with leaders and senior executives to provide suggestions on process, program, and project improvement
- Sales of education courses to existing Cerner clients
Education
Bachelor of Science - Information Computer Science
Park University
Parkville, Missouri05.2022
B.S. - Education K-12 Instrumental Music
Northwest Missouri State University
05.1999
Skills
- Independently motivated
- Excellent Communicator
- Excellent Computer Skills
- Mentorship
- Detail-oriented
- Works cross-functionally
- Problem Solving
- Positive
- Complaint Resolution
- Teamwork Oriented
- Service Oriented
- Professional relationship management
Professionalaccomplishments
- Hallmark Champion of Inclusion Award Winner 2019
- Hallmark Military Interest Group – Honor Flight Card Drive, Project Coordinator 2018 - 2022
- Cerner Increased On-Site Client Education Business Revenue Year over Year +41% in 2012
- Cerner Record Breaking Revenue Sales – On-site Line of Business +$2.4 million in 2012
- Cerner Recognized as Outstanding Support Analyst by Peers – Healthe Clinic 2009, 2010
- Cerner Client Care Team Associate of the Year - 2004
- All jobs continuous highly valued and achieving performance reviews
Summary - Keystrengths
- Independently motivated
- Excellent Communicator
- Excellent Computer Skills
- Mentorship
- Detail-oriented
- Works cross-functionally
- Problem Solving
- Positive
- Complaint Resolution
- Teamwork Oriented
- Service Oriented
- Professional relationship management
Timeline
Sales Administrator
OWS Foods, LLC.
10.2022 - 10.2024
Sales and Sales Support Specialist
Hallmark Corporation
07.2019 - 10.2022
Technical Analyst I and II
Hallmark Corporation
02.2018 - 07.2019
Corporate Training Scheduler/Coordinator
Skillpath Seminars
08.2016 - 02.2017
Senior Program Coordinator – Client Education
Cerner Corporation
11.2011 - 01.2013
Bachelor of Science - Information Computer Science
Park University
B.S. - Education K-12 Instrumental Music
Northwest Missouri State University
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