Shena Hughes

Supervisor

Needzo Inc

01.2014 - 06.2022

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
Maintained high safety standards to ensure secure workplace for all employees and visitors.
Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
Evaluated staff performance and provided coaching to address inefficiencies.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Collected, arranged, and input information into database system.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Observed packing operations to verify conformance to specifications.