SHENA MPEMWANGI
Haslet,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Seasonal Office Manager
FAC Consulting
Irving, TX
10.2021 - Current
- Organized meetings and managed database
- Processed invoices and managed office budget
- Prepared clients’ files before setting up meetings with tax preparers
- Dealt with correspondence, complaints and queries.
Customer Service Representative
Retail Activation Services, LLC dba Consensus
North Richland hills, TX
08.2019 - 10.2021
- Consistently maintained a high level of customer satisfaction through prompt and effective resolution of issues and inquiries
- Handled high volume of inbound calls, emails and live chats with professionalism and courtesy
- Met and exceeded monthly performance metrics, including average handling time, and first-call resolution
- Collaborated with cross-functional teams to resolve complex issues and escalations.
Human Resources Assistant
Bacom S.p.r.l.
Kinshasa, D. R. CONGO
12.2016 - 12.2017
- Support all internal and external HR related inquiries or requests
- Maintain digital and electronic records of employees
- Assist with performance management procedures
- Process payroll and resolve any payroll errors
- Generate reports on the HR team’s activities and performance.
Housing Program Administrative Assistant
Fort Worth Housing Authority
Fort Worth, TX
05.2014 - 10.2015
- Receive telephone calls and visitors for supervisory project manager
- Receive applications and proposals for assisted and unassisted HUD FHA Housing Programs
- Provide information of HUD application procedures to applicants and others in response to telephone calls, personal inquiries and letters
- Maintains all files for assigned department to include voucher clients and inspections.
Student Library Assistant
UW-La Crosse Murphy Library
La Crosse, WI
09.2008 - 05.2009
- Answered students’ questions about general library process
- Checked in and out of library materials
- Assisted library visitors locate materials
- Re-shelved library materials and maintained the library book stacks
- Enforced library policies and referred issues to professional library staff as necessary.
Education
Bachelor of Science - Industrial Technology Management
University of Wisconsin-Platteville
12.2013
University of Wisconsin La Crosse
05.2007
Skills
- Microsoft Office, Visio, AutoCAD and Solid Work, CAM
- Windows and Mac
- Customer Service
- Office Management
- Administrative Support
- Office Administration
- Technical Support
- Payroll Processing
- Human Resources
- Clerical Support
- Customer Relations
- Organizational Skills
Languages
- Fluent in English
- Fluent in French and Others
Languages
French
Native/ Bilingual
Lingala
Native/ Bilingual
English
Native/ Bilingual
Certification
- Fidelity Investments - Customer Service Job Simulation
Accomplishments
· 3D Production Planning Project: drew several parts of a machine to be assembled at the end.
· Industrial Robotics Project: designed a robotic work cell to pick up and grind the casting flash and edge of the aluminum sailboat mast support and return it to the line for further processing.
· Industrial Robotics Cognex Checker 101 System Lab: assigned to research, set up and document a Cognex Checker 101 quality control system.
· Machining and CNC Programming: learn startup of CNC milling machine and developed a step-by-step procedure for coordination of the axes of the group machine.
Affiliations
· Women in Industrial Technology Management, Member: supporting more females to join the STEM field.
· International Student Club, Member: assist new students who are coming for the exchange program.
· International Student Organization (IOE), Executive: Helped other students from over 25 different countries to acclimate to UW-La Crosse.
· Upward Bound UW-La Crosse, French tutor: Tutored French to high school students.
References
References available upon request.
Timeline
Seasonal Office Manager
FAC Consulting
10.2021 - Current
Customer Service Representative
Retail Activation Services, LLC dba Consensus
08.2019 - 10.2021
Human Resources Assistant
Bacom S.p.r.l.
12.2016 - 12.2017
Housing Program Administrative Assistant
Fort Worth Housing Authority
05.2014 - 10.2015
Student Library Assistant
UW-La Crosse Murphy Library
09.2008 - 05.2009
Bachelor of Science - Industrial Technology Management
University of Wisconsin-Platteville
University of Wisconsin La Crosse
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