Shena Ostrom
Deli Clerk
Havelock,NC
Summary
Well-organized Deli Clerk skilled at providing customers with accurate and quick service. Offering seven years of experience in customer service, preparing fried, baked, and cold foods and stocking and organizing deliveries. Team player dedicated to adhering to strict service standards. Using skills as a former Assistant Store Managers has helped in the areas a leadership, organization, creating a good work environment as well as becoming effect and efficient at finishing tasks.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Deli Clerk
Publix Grocery Store
08.2010 - Current
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared salads, soups and sandwiches for customers.
- Reduced discrepancies in stock levels by conducting regular audits and updating records accordingly.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
Assistant Store Manager
Burger King
05.2010 - 08.2016
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Associate of Applied Science - Medical Office Administration
Craven Community College
06.2024
Skills
- Product Recommendations
- Equipment Operation
- Food Preparation
- Ordering Procedures
- Product Rotation
- Inventory Checks
- Organizational Skills
- Record Keeping
Certification
- Certified in Medical Office Administration
Additional Information
-60 wpm
-Quick Learner
-Enjoys a challenge
-Can work with others and alone successfully
-Natural Leader
-Resourceful
-Reads body language well
Timeline
Deli Clerk
Publix Grocery Store
08.2010 - Current
Assistant Store Manager
Burger King
05.2010 - 08.2016
Associate of Applied Science - Medical Office Administration
Craven Community College
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