Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shena Park

Wailuku,USA

Summary

Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.

Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Housing Navigator/Case Manager

KA HALE A KE OLA Homeless Resource Center
08.2024 - Current
  • Provide navigation services designed to assist clients and their families obtain stability.
  • Perform initial comprehensive case management assessment and develop a plan of intervention that addresses need for housing, services, crisis intervention, and continuity of care planning and coordination.
  • Identify each area in which clients will need assistance to accomplish their outlined goals and objectives (i.e., Scheduling appointments, applying for public benefits, identifying subsidized housing, etc.).
  • Encourage and promote an environment that is strength based to assist clients in meeting their housing goals.
  • Prepare case related reports.
  • Generate client data for monthly reporting.
  • Maintain complete and accurate documentation of service objectives and outcomes as well as other services in accordance with state, county and KHAKO guidelines.
  • Identify new and existing opportunities and build strong relationships to better assist clients in accessing resources, employment, supportive services, and housing opportunities.
  • Attend collaborative meetings.
  • Network with other agencies, coalitions, and local community meetings.
  • Actively participate in staff meetings and training.

Maintain client related data tracking systems, including case notes and complete HMIS entries.

Cashier

Wailuku Coffee Company
06.2022 - 10.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional customer service to enhance client satisfaction and loyalty.
  • Handled customer inquiries and resolved issues promptly, fostering positive relationships.
  • Assisted in daily inventory management, ensuring accurate stock levels.
  • Implemented best practices for cash register operations, enhancing transaction accuracy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Shift Supervisor/Barista

The Coffee Bean & Tea Leaf
01.2020 - 02.2022
  • Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
  • Trained and mentored team members on coffee preparation techniques and product knowledge.
  • Implemented inventory management procedures, reducing waste and optimizing stock levels.
  • Led team meetings to enhance communication and address operational challenges proactively.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.

Sale Representative

Jim Falk Motors of Maui
05.2019 - 01.2020
  • Following up on leads, scheduling appointments with customers, communication with service and sales.
  • Welcoming customers in and speaking with them, discussing their wants and needs, proceed proper paperwork for car finance application. Set monthly goals and reach monthly goals.

Retail Sales Associate

Amy’s Hallmark
04.2019 - 05.2019
  • Restocking shelves, keeping inventory, promoting Crown Rewards program with customers also assisting customers needs in products.
  • Assisted in visual merchandising, ensuring product displays aligned with brand standards and seasonal promotions.
  • Provided exceptional customer service, addressing inquiries and resolving issues to enhance shopping experience.
  • Utilized point-of-sale systems efficiently for transactions, returns, and customer data entry to ensure accuracy.
  • Greeted customers and helped with product questions, selections, and purchases.

House Cleaner

Maui cleaning care
03.2017 - 04.2018
  • Housekeeper duties for personal homes and vacation condos.
  • Developed efficient cleaning routines to optimize time management and enhance productivity during daily operations.
  • Executed thorough cleaning tasks across residential properties, ensuring high standards of cleanliness and customer satisfaction.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Housekeeper

Maui marriott
06.2016 - 02.2017
  • Remove dirty linen, replace with clean linen and removal of all trash. Restock amenities.
  • Implemented efficient cleaning processes to optimize time management and enhance service quality.
  • Maintained cleanliness and organization of guest rooms to ensure high standards of hospitality.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.

Guest Agent & Ramp Agent/Baggage Handler

Aloha Contract Services
07.2012 - 04.2013
  • Ticket agents are responsible for making and confirming travel arrangements for passengers. They are employed by railroads, airlines, bus companies, and cruise lines. Their day-to-day duties typically include selling tickets in terminals, planning routes using computers and manuals, and calculating ticket costs. Unload and load baggage to correct flights. Complete bag count, weight and balance paperwork.
  • Managed client relationships to ensure satisfaction and retention.
  • Coordinated logistics and scheduling for service delivery across multiple locations.

Education

High School Diploma -

Pahoa High School
05.2012

Bachelor of Arts - Social Work

Grand Canyon University
Phoenix, AZ
06-2030

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Documentation and reporting
  • Active listening
  • Community resources
  • Critical thinking
  • Data entry and analysis
  • Case management tracking
  • MS office
  • Email and telephone etiquette
  • Organization and multitasking
  • Decision-making
  • Conflict resolution
  • Positive attitude

Certification

Driver's License

  • First Aid/CPR Certified

Timeline

Housing Navigator/Case Manager

KA HALE A KE OLA Homeless Resource Center
08.2024 - Current

Cashier

Wailuku Coffee Company
06.2022 - 10.2023

Shift Supervisor/Barista

The Coffee Bean & Tea Leaf
01.2020 - 02.2022

Sale Representative

Jim Falk Motors of Maui
05.2019 - 01.2020

Retail Sales Associate

Amy’s Hallmark
04.2019 - 05.2019

House Cleaner

Maui cleaning care
03.2017 - 04.2018

Housekeeper

Maui marriott
06.2016 - 02.2017

Guest Agent & Ramp Agent/Baggage Handler

Aloha Contract Services
07.2012 - 04.2013

High School Diploma -

Pahoa High School

Bachelor of Arts - Social Work

Grand Canyon University
Shena Park