Shena Park

• Provide navigation services designed to assist clients and their families obtain stability.
• Perform initial comprehensive case management assessment and develop a plan of intervention that addresses need for housing, services, crisis intervention, and continuity of care planning and coordination.
• Identify each area in which clients will need assistance to accomplish their outlined goals and objectives (i.e., Scheduling appointments, applying for public benefits, identifying subsidized housing, etc.).
• Encourage and promote an environment that is strength based to assist clients in meeting their housing goals.
• Prepare case related reports.
• Generate client data for monthly reporting.
• Maintain complete and accurate documentation of service objectives and outcomes as well as other services in accordance with state, county and KHAKO guidelines.
• Identify new and existing opportunities and build strong relationships to better assist clients in accessing resources, employment, supportive services, and housing opportunities.
• Attend collaborative meetings.
• Network with other agencies, coalitions, and local community meetings.
• Actively participate in staff meetings and training.

Maintain client related data tracking systems, including case notes and complete HMIS entries.

• Processed customer transactions efficiently using point-of-sale systems.
• Provided exceptional customer service to enhance client satisfaction and loyalty.
• Handled customer inquiries and resolved issues promptly, fostering positive relationships.
• Assisted in daily inventory management, ensuring accurate stock levels.
• Implemented best practices for cash register operations, enhancing transaction accuracy.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
• Trained and mentored team members on coffee preparation techniques and product knowledge.
• Implemented inventory management procedures, reducing waste and optimizing stock levels.
• Led team meetings to enhance communication and address operational challenges proactively.
• Trained new employees and delegated daily tasks and responsibilities.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enforced company policies and regulations with employees.

• Following up on leads, scheduling appointments with customers, communication with service and sales.
• Welcoming customers in and speaking with them, discussing their wants and needs, proceed proper paperwork for car finance application. Set monthly goals and reach monthly goals.

• Restocking shelves, keeping inventory, promoting Crown Rewards program with customers also assisting customers needs in products.
• Assisted in visual merchandising, ensuring product displays aligned with brand standards and seasonal promotions.
• Provided exceptional customer service, addressing inquiries and resolving issues to enhance shopping experience.
• Utilized point-of-sale systems efficiently for transactions, returns, and customer data entry to ensure accuracy.
• Greeted customers and helped with product questions, selections, and purchases.

• Housekeeper duties for personal homes and vacation condos.
• Developed efficient cleaning routines to optimize time management and enhance productivity during daily operations.
• Executed thorough cleaning tasks across residential properties, ensuring high standards of cleanliness and customer satisfaction.
• Maintained a safe working environment through proper use of cleaning products and equipment.
• Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

• Remove dirty linen, replace with clean linen and removal of all trash. Restock amenities.
• Implemented efficient cleaning processes to optimize time management and enhance service quality.
• Maintained cleanliness and organization of guest rooms to ensure high standards of hospitality.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Increased room availability by managing time wisely and completing tasks within designated deadlines.

• Ticket agents are responsible for making and confirming travel arrangements for passengers. They are employed by railroads, airlines, bus companies, and cruise lines. Their day-to-day duties typically include selling tickets in terminals, planning routes using computers and manuals, and calculating ticket costs. Unload and load baggage to correct flights. Complete bag count, weight and balance paperwork.
• Managed client relationships to ensure satisfaction and retention.
• Coordinated logistics and scheduling for service delivery across multiple locations.