Shena Perkins
Greenville
Summary
Harnessed 20+ years of customer service knowledge to strategically improve team dynamics and boost customer satisfaction across retail and office environments.
Overview
17
17
years of professional experience
Work History
Sales Customer Support Specialist
Comcast
03.2025 - Current
- Provided exceptional customer support via phone and chat, resolving inquiries efficiently.
- Analyzed customer feedback to enhance service delivery and improve satisfaction ratings.
- Trained new team members on systems and processes, fostering a collaborative work environment.
- Developed troubleshooting guides to streamline issue resolution and reduce response times.
Store Manager
Family Dollar
12.2020 - 01.2025
- Achieved top sales performance by increasing store revenue from 1.2 million to 1.7 million, recognized as the leading store in the district. Promoted from Assistant Store Manager to Store Manager within 10 months, then to District Training Manager. Cultivated a high-performing team of 9 employees, effectively managing payroll and daily operations across multiple locations.
Office manager
Grace and Mercy Funeral Home
06.2016 - 03.2020
- Assisted in managing two locations and supporting 12 employees in funeral arrangements. Coordinated sending and receiving of invoices. Officiated funerals and facilitated multiple services daily, ensuring all logistics were in place.
Store Manager
Spartan’s Liquor
04.2009 - 10.2015
- Oversaw operational activities to maintain compliance with TABC while delivering exceptional customer service.
Skills
- Achieved significant improvements in customer satisfaction through effective team leadership Drove sales increases by implementing targeted merchandising strategies Enhanced operational efficiency by streamlining inventory processes and reducing stock discrepancies
- Coordinated project management activities, facilitating communication among stakeholders and optimizing resource allocation
- Analyzed financial data and created detailed budget plans to support organizational goals
- Coordinated communication efforts across departments to streamline project updates and stakeholder engagement
- Achieved improved team dynamics through the successful execution of team-building events Enhanced productivity and collaboration by implementing targeted team engagement strategies Cultivated a strong team culture that contributed to overall project success
- Monitored and analyzed inventory levels to maintain accuracy and prevent stock discrepancies
- Analyzed market trends and consumer behavior to curate compelling product displays and maximize merchandising impact
- Facilitated collaborative discussions to develop innovative solutions for complex problems
Timeline
Sales Customer Support Specialist
Comcast
03.2025 - Current
Store Manager
Family Dollar
12.2020 - 01.2025
Office manager
Grace and Mercy Funeral Home
06.2016 - 03.2020
Store Manager
Spartan’s Liquor
04.2009 - 10.2015