Summary

Overview

Work History

Education

Skills

Timeline

SHENA ROBERTS

Lake Butler,FL

Summary

With a proven track record at Union Correctional Institution, I excel in inmate supervision and de-escalation techniques, enhancing facility safety and efficiency. My strong leadership and verbal communication skills have significantly reduced altercations, demonstrating my ability to manage high-stress environments effectively. Rational Correctional Officer Sergeant with an assertive and firm demeanor. Committed to maintaining ethical and moral standards while supervising and monitoring staff and offenders. Familiar with mental health and behavioral disorders. Excellent courtroom knowledge to transport inmates. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Analytical Correctional Officer Sergeant supervises 3 to 6 security personnel during any given shift. Expertise in using self-defense techniques and weapons when needed. First aid and CPR certified to detect and diffuse potentially dangerous situations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

years of professional experience

Work History

Correctional Officer Sergeant

Union Correctional Institution

06.2018 - 11.2023

Conducted emergency response drills to prepare staff for various crises situations, minimizing potential harm to both staff and inmates.
Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
Effectively managed high-stress situations while maintaining professionalism, demonstrating strong leadership skills under pressure.
Verified all prison visitors carried proper identification and had no contraband before entering institution.
Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
Supervised numerous employees and performance of tasks and managed 372-1600 offenders.
Updated documentation systems which improved accuracy in reporting incidents.
Facilitated successful inmate re-entry into society through comprehensive case management and support services coordination.
Reduced instances of inmate altercations through proactive conflict resolution strategies and mediation techniques.
Collaborated with medical personnel to ensure proper care for inmates with health concerns or medical needs.
Organized recreational activities that promoted positive interactions among inmates, reducing tensions and improving overall facility morale.
Coordinated with other correctional facilities during transfers of inmates, ensuring smooth transitions between institutions without compromising security protocols.
Handled inmate counts and searches for missing inmates.
Completed daily work report sheets and delegated tasks to employees.
Maintained order within the facility by enforcing institutional rules and regulations consistently.
Utilized data-driven decision-making processes to identify trends in inmate behavior, allowing for targeted intervention strategies implementation.
Provided ongoing mentoring and guidance to junior officers, fostering a supportive team environment focused on professional growth and development.
Increased security measures by regularly inspecting all areas of the facility for potential hazards or risks.
Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
Monitored and confirmed compliance with safety standards and regulations.
Responded to emergency situations and provided first aid following facility guidelines.
Resolved issues and disputes between inmates professionally and respectfully.
Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
Efficiently managed resources such as time, personnel, and equipment to ensure smooth operations within the correctional facility.
Evaluated job performance of subordinate staff members regularly while providing constructive feedback for improvement opportunities.
Assisted in the planning and execution of large-scale facility operations including cell searches, shakedowns, and evacuation drills.
Facilitated positive relationships between staff members and inmates by encouraging respectful interactions at all times.
Improved staff performance by providing training and guidance on institutional policies and best practices.
Contributed to creating a safer environment for both staff and inmates by maintaining vigilance, reporting concerns, and addressing potential hazards promptly.
Ensured compliance with federal, state, and local regulations by staying up-to-date on changes in laws and guidelines related to corrections work.
Fostered a culture of respect among staff members through open communication channels and team-building exercises.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Developed and maintained courteous and effective working relationships.

Correctional Officer

Union Correctional Institution

04.2016 - 06.2018

Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Enforced rules and regulations to maintain order among inmates.
Conducted routine and emergency head counts.
Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
Responded to emergency situations and de-escalated hostile confrontations.
Provided assistance and guidance to inmates regarding daily activities.
Conducted security checks of inmates and living areas.
Supervised inmates during meals, recreation and other activities.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Tracked inmates through head counts, visitor logs, and scheduled activities.
Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
Prepared reports to document incidents and violations.
Investigated and responded to incidents of inmate misconduct.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Observed behavior of residents individually and in groups.
Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
Enhanced facility security by conducting regular inspections and addressing potential risks.
Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Established positive working relationships and maintained boundaries with resident offenders.
Made rounds at specified intervals and conducted head counts and roll calls.
Documented inmate behavior and activities in logbooks.
Transported inmates to and from court hearings, medical appointments and other locations.
Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
Interviewed inmates to obtain information and assess needs.
Built solid relationships with staff and residents to keep institution safe and secure.
Interviewed inmates to obtain information and evidence.
Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
Ensured security of facility perimeter by conducting routine patrols.
Reduced inmate altercations through proactive conflict resolution strategies.
Mitigated potential security breaches with vigilant contraband detection practices.
Maintained detailed records of inmate behavior and activity, contributing to facility security.
Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
Enhanced facility safety by conducting regular and thorough cell inspections.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Paid attention to detail while completing assignments.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Developed and maintained courteous and effective working relationships.

Meat Packager

Crawford's Custom Meats

05.2014 - 01.2015

Adhered to safety protocols during meat handling, minimizing potential hazards and accidents.
Assisted in training new hires on proper meat packaging techniques and procedures, fostering a productive work environment.
Demonstrated flexibility by adapting quickly to changes in production schedules or client demands, ensuring continuous productivity without compromising quality standards.
Ensured freshness of products by adhering to strict temperature control guidelines throughout the entire process.
Prepared and packaged meat products by cutting and grinding meat to customer specifications.
Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
Stocked and rotated inventory of meats, poultry and fish to maintain quality and freshness.
Maintained cleanliness and sanitation standards in the packaging area to ensure a safe work environment.
Supported team members during high-demand periods, achieving company targets efficiently while maintaining quality standards.
Maintained excellent levels of food safety by frequently checking product dates and temperatures.
Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
Maintained meat slicer, wrapping machine and other equipment to prevent breakdowns and delays.
Prepared various meats by cutting, trimming and packaging in preparation for display cases.
Collaborated with team members to achieve a well-stocked, clean, and organized work environment.
Maintained sanitation standards within the department by adhering to strict cleaning procedures and guidelines.
Used strong communication skills to address customer inquiries or concerns promptly and professionally.
Worked closely with supervisors to address any discrepancies found in inventory counts or order fulfillment processes immediately.
Used proper sanitation and food safety techniques to prevent food contamination and illness.
Ensured freshness of products by monitoring inventory levels and maintaining proper storage conditions.
Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.
Utilized problem-solving skills when faced with equipment malfunctions or other unexpected challenges within the department operations effectively.
Handled high volume orders while maintaining accuracy in transactions for smooth customer experiences during busy periods.
Contributed to positive store reputation through friendly customer interactions and attention to detail in all aspects of meat department operations.
Cut meats to customer specifications and answered questions about specialty products.
Inspected equipment, checking for proper functioning and safety.
Promoted a safe work environment by following established safety protocols during cutting, trimming, grinding, or wrapping activities.
Operated grinders, mincers and other equipment to process meat, poultry and fish.
Demonstrated adaptability in meeting changing store needs during peak times or unforeseen circumstances.
Achieved timely order fulfillment through effective communication with other departments such as logistics and warehousing.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Operated various packaging machines, contributing to a smooth workflow and reduced downtime.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.

Personnel Aide

Florida Department of Corrections - Region II

08.2012 - 02.2013

Filed paperwork, sorted, and delivered mail and maintained office organization.
Enhanced employee satisfaction by streamlining personnel procedures and addressing concerns promptly.
Answered and redirected incoming phone calls for office.
Organized new employee orientation schedules for new hires.
Participated in recruitment and selection process for new hires.
Updated and maintained employee attendance records.
Responded to employee inquiries regarding benefits and other HR topics.
Set up orientations and initial training for new employees.
Tracked various statistics and kept detailed records to support human resources department.
Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Supported HR Manager in strategic planning sessions focused on organizational development and growth.
Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
Created and completed personnel action forms for hires, terminations, title changes and terminations.
Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
Facilitated open lines of communication between management and staff, fostering a positive work environment.
Prepared monthly, weekly, and daily logs using Microsoft Office Suite.
Maintained accurate employee records, ensuring compliance with legal regulations and company policies.
Improved employee satisfaction by organizing comprehensive onboarding sessions for new hires.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Offered caring companionship and emotional support.
Researched payroll, COBRA, disability and FMLA issues.
Gathered personnel records from employees from each department.
Handled sensitive information discreetly while maintaining confidentiality and trust amongst employees.
Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.

Clerk Specialist

Reception And Medical Center

06.2012 - 08.2012

Expedited invoice processing by efficiently managing accounts payable and receivable tasks.
Maintained filing system and organized customer documents for easy retrieval of information.
Reviewed files, records and other documents to obtain information to respond to requests.
Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Input data into spreadsheets and databases.
Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Utilized office management software to record and track customer information.
Edited and proofread documents for accuracy and completeness.
Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Edited documents to keep company materials free of grammar errors.
Ensured accurate recordkeeping by diligently updating databases with new client information or changes to existing data.
Supported team members with necessary resources by maintaining a well-stocked supply room and organized workspace.
Reduced errors in data entry tasks by implementing thorough quality control measures.
Maintained strict confidentiality when handling sensitive documents or discussing delicate personnel matters within the company culture.
Improved customer satisfaction rates with prompt and courteous support for inquiries and concerns.
Maintained confidentiality of sensitive information, adhering strictly to privacy policies.

Clerical Secretary

Tanarama Tanning Salon

09.2009 - 03.2010

Updated customer records and maintained accurate client information.
Scheduled office meetings and client appointments for staff teams.
Resolved customer problems and complaints.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Operated multi-line telephone system to answer and direct high volume of calls.
Consistently kept reception area clean and tidy and maintained presence at desk area.
Listened closely to customer complaints and responded appropriately to issues.
Developed relationships with guests to meet client needs and encourage repeat service.
Collaborated effectively with team members to ensure seamless coordination of client appointments and overall salon operations.
Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
Boosted client retention with superior communication skills, providing a welcoming atmosphere and addressing concerns in a timely manner.
Resolved client issues professionally, fostering trust in the salon's commitment to customer satisfaction.
Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
Expedited check-in procedures by confirming appointments, verifying client information, and updating records as necessary.
Maintained a clean and organized front desk area, creating an inviting environment for clients upon arrival.
Contributed to the salon''s positive reputation by delivering exceptional customer service, resulting in numerous word-of-mouth referrals.
Handled payments and processed credit card transactions.
Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Handled assignments independently with good judgement and critical thinking skills.
Confirmed appointments, communicated with clients, and updated client records.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
Managed financial transactions accurately, upholding company standards of fiscal responsibility.
Supported spa manager with administrative tasks, aiding in smooth spa operations.

Secretary

Ronnie's Seminole Chickees

08.2004 - 08.2009

Education

GED -

Union County Adult High School

Lake Butler, FL

06.2009

Skills

Inmate Transportation
Inmate Supervision
Restraint Techniques
Timekeeping
Verbal Communication
Self-defense tactics
Security Protocols
Public Safety
Policy Enforcement
De-Escalation Techniques
Recordkeeping
Knowledge of force
Organization skills
Time Management
Telephone skills
Data Entry

Verbal and written communication
Customer and client relations
Scheduling appointments
Office Administration
Administrative Support
Multi-line telephone operation
Clerical Support
Office equipment operations
Calm Demeanor
Customer Service
Punctual and Reliable
Call Answering and Routing
Microsoft Office
Courteous and Professional
Computer Proficiency

Timeline

Correctional Officer Sergeant

Union Correctional Institution

06.2018 - 11.2023

Correctional Officer

Union Correctional Institution

04.2016 - 06.2018

Meat Packager

Crawford's Custom Meats

05.2014 - 01.2015

Personnel Aide

Florida Department of Corrections - Region II

08.2012 - 02.2013

Clerk Specialist

Reception And Medical Center

06.2012 - 08.2012

Clerical Secretary

Tanarama Tanning Salon

09.2009 - 03.2010

Secretary

Ronnie's Seminole Chickees

08.2004 - 08.2009

GED -

Union County Adult High School

SHENA ROBERTS

Summary

Overview

Work History

Correctional Officer Sergeant

Correctional Officer

Meat Packager

Personnel Aide

Clerk Specialist

Clerical Secretary

Secretary

Education

GED -

Skills

Timeline

Correctional Officer Sergeant

Correctional Officer

Meat Packager

Personnel Aide

Clerk Specialist

Clerical Secretary

Secretary

GED -

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