Shena Staples
Spokane,Wa
Summary
Detail-oriented office manager with extensive experience in customer service and administration. Proven ability to streamline operations and enhance client satisfaction through strong communication skills and organizational expertise. Demonstrates proficiency in both MAC and PC environments, coupled with exceptional typing capabilities. Aiming to leverage diverse skills to contribute to the growth of a dynamic organization.
Overview
26
26
years of professional experience
Work History
Lead Infant Teacher
North Monroe Learning Center
Spokane, WA
10.2024 - Current
- Observe children to detect signs of potential learning or behavioral problems.
- Maintain daily records of individual activities, behaviors, meals, and naps.
- Remove hazards, and develop appropriate boundaries and rules to create a safe environment for children.
- Monitor each infant's growth and development on an individual basis.
- Maintain tidy, clean, and safe environments for children.
Reiki Master Teacher
Self Employed Web
Spokane, WA
11.2013 - Current
- Deliver appropriate therapy based on diagnosis and individual needs.
- Maintain accurate records of client visits and progress over time.
- Provide professional Reiki treatments to clients, tailored to their individual needs.
- Teach classes and attunements for students of Reiki.
- Facilitated free monthly Reiki clinics for the community at the Women's Club to bring light to the benefits of Reiki, and to help those in need.
Lead Repair Technician / Manager and Trainer
Surface Experts
Spokane, Wa
01.2022 - 01.2024
- Lead Repair Technician, Manager, and Trainer of New Technicians.
- Used problem solving skills to complete detailed repairs at construction sites, homes, and apartment buildings.
- Repaired damaged countertops, floors, bathtubs, furniture, and more.
- Maintained inventory.
Office Manager
Earthwise Beauty
Spokane, Wa
01.2016 - 01.2022
- Office Manager, including managing the production crew, answering phone calls, and emails from customers and suppliers.
- Scheduled appointments with clients.
- Oversaw order fulfillment and shipments of wholesale orders and customer orders worldwide.
- Product photographer and website management, including SEO updates and all photos.
- Print management for all orders of labels and media.
- Data entry for all appointment summaries, upkeeping logs of product inventory and giveaways.
- Ensured compliance with applicable laws regarding employment practices.
- Production work in making skincare batches and filling bottles.
Light Restoration Technician
Revival Lighting
Spokane, WA
01.2000 - 11.2007
- Using problem-solving skills to determine damage to light fixtures, and completing surface repairs, as well as rewiring.
- Trained new employees.
- Maintained inventory.
- Documented repairs for customer receipts.
- Worked with a team for large restoration projects such as the Fox Theatre.
Education
High School Diploma -
Willow Park High School
Apple Valley, CA06-1999
Associate of Arts - Fine Arts
College of The Redwoods
EurekaSkills
- Document management
- Customer relations
- Time management
- Attention to detail
- Problem solving
- Clear oral/written communication
- Training and coaching
- Data entry
Timeline
Lead Infant Teacher
North Monroe Learning Center
10.2024 - Current
Lead Repair Technician / Manager and Trainer
Surface Experts
01.2022 - 01.2024
Office Manager
Earthwise Beauty
01.2016 - 01.2022
Reiki Master Teacher
Self Employed Web
11.2013 - Current
Light Restoration Technician
Revival Lighting
01.2000 - 11.2007
High School Diploma -
Willow Park High School
Associate of Arts - Fine Arts
College of The Redwoods
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