Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shena Washington

Bonaire,GA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

17
17
years of professional experience

Work History

Administrative Coordinator

Houston Healthcare
11.2021 - Current
  • Managed approximately 45 incoming phone calls and responded to inquiries from customers, vendors and other external contacts daily.
  • Assisted management with weekly special projects to complete all tasks by deadlines.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Maintained office calendars to track important dates and deadlines.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Monitored and ordered office supplies weekly to keep office stocked with resources necessary to function smoothly.
  • Maintained databases and contact lists to keep important contact information accurate and up to date.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Maintained good working relationships with vendors and resolved disputes.
  • Matched purchase orders with invoices and recorded necessary information.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Input financial data and produced reports using Excel.
  • Reconciled accounts, managed audits and updated financial records totaling over $600,00.00 with remarkable accuracy.

Branch Manager

Reliable Finance
02.2018 - 09.2021
  • Maintained friendly and professional customer interactions.
  • Maintained original 3 leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Evaluated 25 loan requests and documents to verify accuracy and completeness daily.
  • Assisted customers with completing loan applications and other paperwork.
  • Processed loan applications and monitored progress from start to finish.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Explained very technical financial information to applicants in easy to understand language.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Assessed loan portfolios for compliance with underwriting policies.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Gathered financial information, prepared documents, and closed books.
  • Prepared and filed approximately 150 tax forms to meet needs of customers yearly.

Branch Manager

Security Finance
11.2006 - 02.2018
  • Assessed employee performance and developed improvement plans.
  • Maintained friendly and professional customer interactions.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Complied with regulatory guidelines and requirements.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Negotiated loan terms to provide favorable outcomes for both customers and lenders.
  • Collaborated with other departments to promptly process loan applications.
  • Utilized risk management strategies to attain high loan approval rates.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.
  • Monitored pipelines to track and log status of loans.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Assessed loan portfolios for compliance with underwriting policies.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

Education

No Degree - Business Administration

Georgia Military College - Milledgeville
Warner Robins, GA
05.2024

High School Diploma -

Peach County High School
Fort Valley, GA
05.2004

Skills

  • Correspondence Preparation
  • Office Inventory Management
  • Cost Reduction and Budgeting
  • Office Administration
  • Schedule Management
  • Data Collection
  • Attention to Detail
  • Inventory Management
  • Flexible and Adaptable
  • Critical Thinking
  • Calm Under Pressure

Timeline

Administrative Coordinator

Houston Healthcare
11.2021 - Current

Branch Manager

Reliable Finance
02.2018 - 09.2021

Branch Manager

Security Finance
11.2006 - 02.2018

No Degree - Business Administration

Georgia Military College - Milledgeville

High School Diploma -

Peach County High School

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Shena Washington