Shena Williams
Memphis,TN
Summary
Mental health professional with extensive experience, specializing in crisis intervention and service delivery. Demonstrated success in improving patient safety and outcomes through collaboration and cultural sensitivity. Proficient in therapeutic techniques and behavioral management, ensuring compliance and high-quality care in challenging environments.
Overview
16
16
years of professional experience
Work History
Crisis Clinical Shift Lead
Alliance Healthcare Services
Memphis, TN
02.2009 - Current
- Provided clinical oversight to Crisis employees during assigned shifts.
Coordinated mental health treatment for clients, adhering to clinical criteria from funding sources.
Directed clinical activities within supervised programs to ensure compliance and effectiveness.
Delivered direct services to individuals facing mental health crises and participated in crisis service delivery. Maintain effective relationships with local hospitals, other referring partners, Crisis staff, Outpatient staff, and the clients.
Admissions Counselor Part-time
Delta Specialty Hospital
Memphis, TN
07.2017 - 12.2020
- Coordinated clinical intake assessments and admissions to ensure appropriate patient care levels.
Collaborated with medical and psychiatric facilities for effective referral management.
Facilitated the admission process by managing registrations and completing consent forms.
Promoted patient safety through prompt actions and commitment to high-quality service.
Therapist
Youth Dimensions
Memphis, TN
09.2010 - 10.2011
- Facilitated individual and group therapy sessions for at-risk youth.
- Collaborated with multidisciplinary teams to support client needs and goals.
- Created documentation including assessment notes, treatment plans, progress notes and discharge summaries.
- Participated in regular case reviews to discuss client progress.
Education
Master of Education - Community Counseling
Delta State University
Cleveland, MS05-1999
Bachelor of Science - Social Work
Delta State University
Cleveland, MS05-1996
Skills
- Crisis intervention and service delivery
- CPR and AED certification
- Therapeutic techniques
- Cultural sensitivity
- Behavioral management
- Time management
- Problem solving
- Self-motivated
- Safe Clinch
References
References available upon request.
Timeline
Admissions Counselor Part-time
Delta Specialty Hospital
07.2017 - 12.2020
Therapist
Youth Dimensions
09.2010 - 10.2011
Crisis Clinical Shift Lead
Alliance Healthcare Services
02.2009 - Current
Master of Education - Community Counseling
Delta State University
Bachelor of Science - Social Work
Delta State University