SHENAE GRAYKOWSKI
.
MERRILL,Wisconsin
Summary
Resourceful and experienced offering expertise in customer service and office management. Dedicated team member with high attention to detail and strong organizational skills. Eager to learn and grow within the company.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Office Manager
Stewart Optical LLC
WAUSAU, WI
11.2017 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Developed standard operating procedures for all administrative employees.
- Coordinated special projects and managed schedules.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Delivered performance reviews, recommending additional training or advancements.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Answered questions about store policies and addressed customer concerns.
- Informed customers of current store promotions to encourage additional sales purchases.
- Assisted customers with prompt and polite support in-person and via telephone.
- Confirmed appointments, communicated with clients and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Checked patient insurance and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Manager
West Side Tasty Treat
WAUSAU, WI
03.2011 - 11.2016
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated suppliers to maintain cost controls and improve operations.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maintained professional, organized and safe environment for employees and patrons.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Greeted incoming customers and provided reliable, friendly customer service.
Education
Associate's - Business Management
Northcentral Technical College
Wausau, WI 09.2013 - 05.2016
Skills
Friendly nature
Excellent multi-tasking ability
Team Bonding
Organizational skills
Business administration
Eager to learn
Sales expertise
Timeline
Office Manager
Stewart Optical LLC
11.2017 - Current
Associate's - Business Management
Northcentral Technical College
09.2013 - 05.2016
Manager
West Side Tasty Treat
03.2011 - 11.2016