Shenah Thomas

• Provided group counseling to individuals impacted by natural disasters
• Assisted individuals with recovery planning through resource linkage
• Completed daily reports that contained client demographics
• Attended various community events to provide program services to the community via tabling
• Assisted with data entry for grant closure to submit to state and federal funders

• Efficiently scheduled appointments and facilitated patient check-in across departments
• Accurately collected and verified demographic, insurance, and financial data
• Posted payments and issued receipts using healthcare software systems
• Resolved account discrepancies and ensured data integrity prior to service
• Maximized revenue by securing patient liability, arranging payment plans, and screening for financial eligibility
• Verified insurance benefits and completed authorizations within required timelines
• Explained forms and obtained signatures to ensure compliance and informed consent
• Communicated professionally with multidisciplinary teams, insurers, patients, and families
• Maintained detailed documentation and upheld organizational standards for accuracy, productivity, and compliance

• Assisted in team organization and team improvement daily
• Developed, updated, and evaluated standards, policies, and procedures weekly
• Managed department patients’ admission and discharge, prepared patient charts
• Answered high volume patient calls and notified clinicians of patient needs

• Gathered historical data reports for managers and assisted in co-creation of training manuals
• Senior teams lead in adherence to department expectations and procedures
• Collected and entered patient demographic, insurance, and financial data with high accuracy into medical systems
• Scheduled and managed 10,000 patient visits annually for 24 Rheumatologists that included new and follow-up appointments
• Handled patient waitlists, reschedules, and delays
• Coordinated with internal and external providers to manage credentialing and compliance with network requirements
• Responded to emergencies
• Financial eligibility knowledge, maintain confidentiality
• Support revenue cycle by ensuring accurate patient registration, insurance, and documentation
• Collaborated with clinical and administrative teams to reduce delays in claims processing

• Scheduled office visits, treatments, and outpatient procedures
• Obtained prior authorization for diagnostic testing, surgery, and medications
• Verified medical insurance and worker’s compensation benefits ensuring accuracy, compliance, and timely completion
• Managed claims for injuries from sprains to surgeries, ensuring coverage of medical expenses

• Managed front desk, manual scheduling, created and maintained patient’s charts, received demographic information, input data, and escorted patients and family members to the exam room
• Ordered essential office supplies including copy paper and toner to maintain workflow efficiency
• Interfaced directly with a diverse population of patients and respond to various inquiries and/or concerns
• Verified insurance coverage advised patients out-of-pocket expenses such as copay, coinsurance and/or deductibles
• Processed medical record release requests in accordance with HIPPA regulations ensuring timely delivery and confidentiality of patient information