SHE'NAJAH WILLIAMS
Summary
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Overview
7
7
years of professional experience
Work History
Order Turnaround Specialist
Natural Life
04.2020 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order errors through diligent review of product specifications before placing orders.
- Ensured accurate documentation for all shipments, complying with company policies and regulatory requirements.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Retail Banker/Teller 1
Woodforest National Bank
05.2023 - 10.2023
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained position of trust and responsibility by keeping customer business confidential.
- Analyzed customer credit data and other financial information to identify solutions that aligned with customer needs.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Delivered a high level of customer service and support by answering questions and returning phone calls quickly.
- Verified amounts and integrity of every check or funds transfer.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Achieved daily balancing goals through meticulous attention to detail when reconciling transaction records and cash balances.
Puller/Processor
SanMar Corp.
09.2018 - 04.2020
- Completed quality assurance testing on goods and products.
- Sorted and packaged products to prepare for processing or shipment.
- Checked each order for completeness and accuracy.
- Minimized backorders by diligently monitoring inventory levels and escalating low stock issues to the appropriate personnel.
- Increased productivity by effectively managing workload and prioritizing tasks.
Education
BBA - Accounting
Edward Waters University
Jacksonville, FL05.2023
High School - undefined
Orange Park High School
Orange Park, FL06.2018
Skills
- Cash handling
- Relationship building
- Stocking
- Financial concepts (4 years)
- Training & development (2 year) Computer skills (3 years)
- Shipping and Receiving
- Financial Analysis
- Problem Solving
- Customer Service-oriented
- Sales expertise
- Bank reconciliation
- Analytical thinking
- Microsoft Excel, PowerPoint, and Word
- Data entry
- Operate standard office equipment
- Prepare daily reports
Timeline
Retail Banker/Teller 1
Woodforest National Bank
05.2023 - 10.2023
Order Turnaround Specialist
Natural Life
04.2020 - Current
Puller/Processor
SanMar Corp.
09.2018 - 04.2020
High School - undefined
Orange Park High School
BBA - Accounting
Edward Waters University
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