Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shenan Purcell

Tacoma,WA

Summary

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Overview

26
26
years of professional experience

Work History

Patient Access Representative

Franciscan Medical Group
Tacoma, WA
11.2009 - 03.2020
  • Scanned documents into electronic medical records system.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Provided assistance to internal departments when needed.
  • Answered phones promptly in a professional manner.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Ensured accuracy of all data entered into computer system.
  • Managed incoming faxes related to patient registration processes.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.

Medical Records Technician

Tacoma Orthopedic Surgeons
Tacoma, WA
11.2005 - 05.2009
  • Retrieved archived records upon request from authorized personnel or departments.
  • Observed confidentiality and safeguarded all patient-related information.
  • Organized patient charts, gathering medical histories, lab results and consents.
  • Pulled patient charts for upcoming appointments.
  • Obtained information by contacting appropriate personnel or patients.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Provided respectful assistance to patients, staff members and insurance company representatives.
  • Answered inquiries from healthcare providers regarding document retrieval procedures.
  • Pulled patient records and transferred information to appropriate parties.
  • Collaborated with other departments as necessary to ensure smooth workflow within the organization's operations.
  • Purged outdated files.
  • Verified completion of clinical documentation prior to closing out patient charts.
  • Managed release of information requests and identified requestors as patient, relation or provider.
  • Tracked and processed release of information requests.
  • Scanned and validated medical records for upload.
  • Safeguarded medical records to maintain patient confidentiality.
  • Supported administration staff with records requests to support patient care.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Processed and invoiced records requests from patients, providers and third parties.
  • Scanned incoming documentation.
  • Scanned, indexed, and electronically stored documents into the electronic health record system.
  • Reviewed existing policies and procedures pertaining to medical records management processes.

Medical Records Supervisor

Medalia Federal Way Medical Center
Federal Way, WA
05.1995 - 07.2005
  • Developed and maintained procedures for medical records management, including storage, retrieval, retention and destruction of medical records.
  • Safeguarded medical records to maintain patient confidentiality.
  • Established and upheld procedures for medical records collection, coding and filing.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Tracked patient care activities such as referrals, laboratory results, medication orders.
  • Provided guidance on best practices in medical record documentation.
  • Monitored adherence to state and federal laws regarding confidentiality of patient information.
  • Supervised staff responsible for the maintenance of patient records to ensure accuracy and compliance with HIPAA regulations.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Purged inactive files and destroyed obsolete files following procedures.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Ensured that all changes made to medical records are properly documented and authenticated by the appropriate personnel.
  • Enforced state and federal legal requirements governing confidentiality and legal issues pertaining to health information.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Ordered and restocked supplies in line with budget limits and office needs.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Conducted regular audits of medical records to ensure completeness and accuracy.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Medical Records Receptionist

Medalia Spanaway Medical Clinic
Spanaway, WA
01.1995 - 05.1995
  • Scheduled and confirmed patient appointments and consultations.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Maintained accurate medical records by filing documents in designated areas according to established procedures.
  • Reviewed existing records for completeness and accuracy of data; updated as needed with current information from physicians' offices.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Protected patients by observing strict HIPAA guidelines.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Greeted and welcomed patients in person or on the telephone; answered inquiries and provided information.
  • Retrieved patient charts upon request from physician's offices or other authorized personnel.
  • Processed requests for release of confidential medical information in accordance with HIPAA guidelines.
  • Completed relevant insurance and other claim forms.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Performed clerical duties such as photocopying, faxing, mailing, and filing documents as requested.
  • Retrieved lab results from external sources for inclusion in patient's chart; followed up on any discrepancies.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Utilized organizational skills to maintain orderly filing systems both electronically and manually.

Receptionist

Family Counseling Service Of Nny
Tacoma, WA
03.1994 - 03.1995
  • Transcribed tapes and notes from meetings into prescribed formats.
  • Scheduled appointments for clients, customers, and other visitors.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Sorted incoming mail and directed to correct personnel each day.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Education

Administrative Medical Assistant

Bates Technical College
Tacoma, WA
06-1994

GED -

Tacoma Community College
Tacoma, WA

Skills

  • Multitasking and Organization
  • Customer Service
  • HIPAA Compliance
  • Medical Terminology
  • Team Collaboration

Timeline

Patient Access Representative

Franciscan Medical Group
11.2009 - 03.2020

Medical Records Technician

Tacoma Orthopedic Surgeons
11.2005 - 05.2009

Medical Records Supervisor

Medalia Federal Way Medical Center
05.1995 - 07.2005

Medical Records Receptionist

Medalia Spanaway Medical Clinic
01.1995 - 05.1995

Receptionist

Family Counseling Service Of Nny
03.1994 - 03.1995

Administrative Medical Assistant

Bates Technical College

GED -

Tacoma Community College

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Shenan Purcell