Shenan Santabarbara
New Freedom,PA
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Phlebotomy Intern
Penn State Health
Camp Hill, PA
11.2024 - 11.2024
- Performed venipuncture on patients while following proper health and safety protocols, and company policies.
- Confirm patients' identities prior to venipuncture to ensure tubes and tests match the patient, avoiding any specimen errors.
- Gave clear and helpful instructions to patients on how to properly collect urine samples for urinalysis.
Line Cook
Ohio Brewing Company
Cuyahoga Falls, OH
05.2021 - 01.2022
Line Cook
Flipside Bar & Grill
Hudson, OH
10.2020 - 02.2021
Shift Supervisor
The Winking Lizard
Peninsula, OH
08.2016 - 07.2019
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Adhered to all health code regulations while preparing food items for customers.
- Monitored employee performance to ensure compliance with company policies and procedures.
Customer Service Supervisor
Marc's Stores
Stow, OH
09.2014 - 08.2016
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
Education
Certificate - Phlebotomy
Harrisburg Area Community College
Harrisburg, PA11-2024
Skills
- Venipuncture and capillary puncture
- Quality control
- Patient identification
- Patient confidentiality
- Sample and specimen collection
- Specimen labeling procedures
Certification
- NHA
- First Aid/CPR/AED
Timeline
Phlebotomy Intern
Penn State Health
11.2024 - 11.2024
Line Cook
Ohio Brewing Company
05.2021 - 01.2022
Line Cook
Flipside Bar & Grill
10.2020 - 02.2021
Shift Supervisor
The Winking Lizard
08.2016 - 07.2019
Customer Service Supervisor
Marc's Stores
09.2014 - 08.2016
- NHA
- First Aid/CPR/AED
Certificate - Phlebotomy
Harrisburg Area Community College
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