Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shenandoah Clegg

Zebulon,NC

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Floor Manager

SAAP
01.2024 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.

Fine Dining Server

Carolina Country Club
05.2023 - 03.2024
  • Managed reservations efficiently, optimizing seating arrangements for maximum capacity utilization during peak times.
  • Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
  • Liaised between front-of-house and back-of-house teams effectively facilitating smooth restaurant operations.
  • Worked closely with the sommelier to provide personalized wine selections based on guests' tastes and meal choices.
  • Trained new servers on fine dining etiquette and company standards, improving overall team performance.

Restaurant Manager

Alamo Drafthouse
03.2021 - 06.2023
  • Assisted in recruiting, hiring and training of team members.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Bartender

Bad Daddy's Burger Bar
Raleigh, NC
11.2020 - 03.2022
  • Assisted in the selection of spirits and other ingredients for the establishment''s beverage program based on quality, availability, and costeffectiveness.
  • Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
  • Maintained quality of garnishes, juices, and other perishables by preparing new stock daily.
  • Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.

Server

Alamo Drafthouse
05.2018 - 04.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

High School Diploma -

Clarke County High School
Berryville, VA
06.2015

Skills

  • Customer Relations
  • Team training and development
  • POS Systems
  • Scheduling and Planning

Certification

  • Servsafe
  • Food Handler

Timeline

Floor Manager

SAAP
01.2024 - Current

Fine Dining Server

Carolina Country Club
05.2023 - 03.2024

Restaurant Manager

Alamo Drafthouse
03.2021 - 06.2023

Bartender

Bad Daddy's Burger Bar
11.2020 - 03.2022

Server

Alamo Drafthouse
05.2018 - 04.2020

High School Diploma -

Clarke County High School

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Shenandoah Clegg