Microsoft Office
Shenane Boston
Trinity
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Steve Jobs
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Manager V
Texas Department Of Criminal Justice
04.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Conducted and reviewed internal EEO investigations applying Agency policies as well as state and federal EEO laws
- Responded to federal EEO complaints
Manager II
Texas Department Of Criminal Justice, TDCJ
12.2020 - 03.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Assign and oversee internal EEO investigations
Human Resources Specialist IV - Intake
Texas Department Of Criminal Justice, TDCJ
02.2009 - 03.2020
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Correspond via email with unit administration/management regarding resolution of complaints/grievances.
- Data entry of scheduled grievance meetings, corresponding responses and resolutions in Case Management System.
- Prepare Decision Memorandums for approval by upper management.
- Participate in the administration of Employee Relations Intake processing programs, assisting employees in complaint resolution, ensuring compliance with EEO criteria, State and Federal law and Agency policy and procedure.
- Receive and respond to inquiries regarding potential EEO claims and Agency policy violations, recommending appropriate action. Develop and implement effective techniques for evaluating the Intake Department policies and procedures as it relates to changes in Agency policy and State and Federal Law.
- Confer with management on human resources and EEO matters, providing guidance to staff on issues, rules, regulations and laws regarding Human Resources and EEO management.
- Prepare correspondence, technical and status reports and documentation regarding the Employee Relations process.
- Conducted Agency Dispute Resolution sessions.
Investigator V - EEO
Texas Department Of Criminal Justice, TDCJ
01.2001 - 01.2009
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Conducted interviews with Complainants, Respondents and witnesses
- Conducted impartial investigations into complaints by employees.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Maintain a professional tone.
Education
Bachelor of Science - HR Management
12.2023
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Customer Service
- Decision-Making
- Problem Resolution
- Positive Attitude
- Multitasking
- Attention to Detail
- Problem-Solving
- Excellent Communication
- Team Development
- Organizational Skills
- Goal Setting
- Professional and Courteous
- Documentation And Reporting
- Negotiation and Conflict Resolution
- Good Judgment
- Interpersonal Relations
- Self Motivation
- Reliability
- Human Resources Management
- Professionalism
Certification
Independent Mediator
Additional Information
CASA Advocate/Community Service Volunteer
Volunteer local Juneteenth Committee
Founding member of local outreach ministry
Timeline
Manager V - Texas Department Of Criminal Justice
04.2023 - Current
Manager II - Texas Department Of Criminal Justice, TDCJ
12.2020 - 03.2023
Human Resources Specialist IV - Intake - Texas Department Of Criminal Justice, TDCJ
02.2009 - 03.2020
Investigator V - EEO - Texas Department Of Criminal Justice, TDCJ
01.2001 - 01.2009
Houston Christian University - Bachelor of Science, HR Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceCareer advancementCompany CultureWork from home optionPaid time offStock Options / Equity / Profit SharingSoftware
Languages
English