Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shenaniah Romias

Kapolei

Summary

Dynamic individual with extensive experience at Kaiser Permanente, excelling in direct patient care and vaccine administration. Proven ability to enhance patient outcomes through compassionate communication and effective team coordination. Skilled in patient evaluation and documentation, consistently improving office operations and fostering a supportive healthcare environment.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant

Kaiser Permanente
10.2021 - Current
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Oriented and trained new staff on proper procedures and policies.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures, and care plan instructions.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

PBX Telephone Operator

Kaiser Permanente
10.2019 - 10.2021
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Maintained accurate records of calls placed and received.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Connected callers with appropriate professional, department, or business.
  • Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
  • Received incoming calls and paged individuals and departments over PA system.
  • Monitored call volume, call length and other related metrics and consistently met objectives.
  • Excellent communication skills, both verbal and written.

Education

Bachelor of Science - Nursing

Chaminade University of Honolulu
Honolulu
05-2019

Skills

  • Vaccine administration
  • Direct patient care
  • Obstetrics and gynecology
  • Taking vitals
  • Team coordination
  • Compassion and empathy
  • Women's health exams
  • Chart updating
  • Complex Problem-solving
  • Reporting and documentation
  • Patient evaluation
  • Family planning services education

Certification

  • Licensed Registered Nurse - 04/25/2025

Timeline

Medical Assistant

Kaiser Permanente
10.2021 - Current

PBX Telephone Operator

Kaiser Permanente
10.2019 - 10.2021

Bachelor of Science - Nursing

Chaminade University of Honolulu