Shenatta Joseph

• Greets patients and updates demographic information into the computer system. Ensures to treat patients and staff respectfully, courteously and appropriately.
• Schedules patients into available Provider/Clinician appointment openings. Ensures to schedule appointments according to established procedures and guidelines of the department.
• Verifies various types of insurance coverage as indicated by CS-HHC billing procedure customers with product and service information.
• Answers phones and responds to customer requests.
• Identifies, researches, and resolves customer issues using the computer system.
• Follows-up on customer inquiries that are not immediately resolved.
• Completes call logs and reports.
• Performs other duties as assigned.

· Traveled to clients' homes to provide healthcare services and promote continuity of care.

· Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.

· Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.

· Developed rapport to create safe and trusting environment for care.

· Furthered skills by actively taking part in employee trainings.

· Maintained clean, safe and well-organized patient environment.

Worked to improve and enhance patient lives through effective and compassionate care

· Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

· Completed inventory counts to verify stock levels, address discrepancies and forecast future needs.

· Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

· Monitored security and handled incidents calmly.

· Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

· Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

· Provided weekly work schedules to employees to accommodate business demands and vacation requests.

· Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.

· Rotated merchandise and displays to feature new products and promotions.

· Reconciled daily sales transactions to balance and log day-to-day revenue with PDI.

· Sandwich Artist

· Maintain cleanliness of store

· Food Prep

· Follow correct closing procedures as demanded by business

· Received & organize deliveries

• Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits
• Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
• Resolved customer problems by investigating issues, answering questions and building rapport
• Taught junior employees how to meet operational and sales goals with proactive strategies
• Reviewed all store policies and made changes as needed to streamline operations and increase productivity
• Boosted store profit into regional top 10% through sales, service and loss prevention incentives
• Built and maintained effective working relationships with peers and upper management
• Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices
• Achieved sales goals and business objectives by motivating staff and promoting sales
• Reviewed sales reports to enhance sales performance and improve inventory management accuracy
• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
• Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions
• Conducted Sales leads calls as well as Collection calls.

• Helped customers find specific products, answered questions, purchasing and offered advice
• Monitored price changes
• Processed all sales transactions accurately and promptly to prevent long customer wait times
• Drove sales and add-on purchases by promoting specific item options to customers
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
• Processed returned items in accordance with store policy
• Inspected items for damage and obtained replacements for customers
• Resolved issues with cash registers, card scanners and printers
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness
• Assisted customers with account updates, new service additions and promotional offers
• Learned roles of other departments to provide coverage and keep store operational.

• Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits
• Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
• Resolved customer problems by investigating issues, answering questions and building rapport
• Taught junior employees how to meet operational and sales goals with proactive strategies
• Built and maintained effective working relationships with peers and upper management
• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
• Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment
• Helped drive sales goals and achieve monthly quotas.

• Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory
• Exceeded specific team goal by partnering with staff to share and implement best practices
• Sorted items in staging area and transported items to final storage locations
• Lifted materials of varied weights on regular basis to transport items to proper warehouse locations
• Attached identifying tag or labels to materials or marked information on cases, bales, or other containers
• Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment
• Arranged items on racks and shelves, checking correct location
• Contributed ideas on ways to improve or optimize warehousing procedures
• Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment
• Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment
• Scanned container labels with RF scanners to verify contents and determine target destinations.