Microsoft
I have a strong background in customer service so I’m able to listen and build off customers needs and wants. I able to understand communication and computer skill proficiently and diagnose basic technical problems.
Hi, I’m
Shenauqua Gwyn
IT support
Fort Worth,TX
Summary
Overview
5
years of professional experience
Work History
ABC Center Fort Worth, TX
RBT
07.2021 - 10.2023
Job overview
- Implemented skill acquisition programs tailored to each client''s unique needs and abilities.
- Promoted socialization and peer interaction with group activities and play-based learning.
- Adapted instructional methods according to each client''s learning style, maximizing progress towards goals.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
Kvc HospitalWichita
Behavioral Health Tech
Job overview
- Conducting individual treatment plans prescribed by medical professionals
- Monitoring patients and recording your observations
- Reporting back on each patient's progress and concerns
- Ensuring patients have a safe and supportive environment
- Diffusing situations in which patients wish to harm themselves or others
- Supplying emotional support to patients
- Alerting medical professionals to intervene in emergencies
- Conducting assessments and other administrative tasks
- Maintaining strict patient confidentiality.
Cox communicationsWichita
billing Representative
Job overview
- Collaborating with patients or customers, third party institutions and other team members to resolve billing inconsistencies and errors
- Creating invoices and billing materials to be sent directly to a customer or patient
- Inputting payment history, upcoming payment information or other financial data into an individual account
- Finding financial solutions for patients or customers who may need payment help
- Informing patients or customers of any missed or upcoming payment deadlines
- Calculating and tracking various company financial statements
- Translating medical code if working in a medical setting.
Action Behavior CenterBenbrook
Registered Behavior Therapist
07.2021 - Current
Job overview
- Applying the principles of one-on-one ABA therapy care plans created by the board-certified behavior analyst
- Following the behavior reduction and behavioral skill acquisition protocols
- Communicating with clients, parents, and caregivers of client progress
- Ensuring patients have a safe and supportive environment
- Diffusing unsafe situations within the patient’s environment
- Answering questions from patients and their family members
- Conducting assessments and other administrative tasks
- Maintaining strict patient confidentiality
- Collects skill acquisition and behavior reduction data
- Help with center duties, center inventory and administration task.
Fort Worth ISDFort Worth, TX
Teacher's Assistant
01.2024 - Current
Job overview
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted lead teachers with lesson plan creation and materials development .
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Copied, organized and distributed classroom assignments or other paperwork.
Education
Capella UniversityMinneapolis, MN
Bachelor Of Business Information Systems from Data Analysis
University Overview
Information technology concepts and and practices
Butler Community CollegeAndover, KS
Associate in Applied Science from Marketing
05.2017 - 5 2021
University Overview
GPA: 4.0
Skills
Security procedures knowledge
Activity monitoring
Crisis Intervention
Resource coordination
Self-Motivated
Critical Thinking
Data Entry
Interpersonal Communication
Manual writing
Technical equipment inspection
Helpdesk call support
Software
PC OS
Timeline
Teacher's Assistant
Fort Worth ISD
01.2024 - Current
RBT
ABC Center
07.2021 - 10.2023
Registered Behavior Therapist
Action Behavior Center
07.2021 - Current
Butler Community College
Associate in Applied Science from Marketing
05.2017 - 5 2021
Behavioral Health Tech
Kvc Hospital
billing Representative
Cox communications
Capella University
Bachelor Of Business Information Systems from Data Analysis