Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shenay Baker

Grand Terrace,California

Summary

Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

11
11
years of professional experience

Work History

Call Center Agent

Loma Linda Medical Center
11.2021 - 12.2022
  • Responded to inquiries from callers seeking information.
  • Greeted incoming calls professionally and provided friendly, knowledgeable assistance.
  • All through the call center
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Addressed customer account discrepancies and concerns.
  • Scheduling appointments
  • Detailed messaging
  • Used Epic software
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Subpoena Clerk/Operations Assistant

Kingle Rodiger & Spriggs
04.2018 - 11.2021
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Prepared court orders and judgments for signature.
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Provided assistance to attorneys and court personnel in courtroom
  • Prepared court documents for filing in alignment with established protocols to support compliance.
  • Assisted court in scheduling hearings, meetings and other events to support seamless operations.
  • Reviewed court documents to process subpoenas, motions and pleadings.
  • Collected court fees and fines and recorded amounts collected .
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Performed routine data entry or document management.

Office Assistant

Gresham Savage Nolan & Tilden
08.2015 - 04.2018
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Collaborated with various departments to complete assigned tasks.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Delivered clerical support by handling range of routine and special requirements.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.

Cashier

Mcdonalds, PDI FOODS
04.2012 - 08.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Upsold additional products and services to customers, increasing revenue.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

GED -

San Bernardino Adult School
San Bernardino, CA

Skills

  • Document Control
  • File Management
  • Report Generation
  • Meeting Support
  • Microsoft Office Suite
  • Scheduling and Calendar Management
  • Calendar Management
  • Scanning Documents
  • Telephone Etiquette
  • Task Prioritization
  • Time Management
  • Policy Enforcement
  • Organizational Skills
  • Scheduling Appointments
  • Multitasking Abilities
  • Office Supply Management
  • Microsoft Office
  • Attention to Detail
  • Mail Processing
  • Interpersonal Skills
  • Office Equipment Operation
  • Fax Operations
  • File Organization
  • Administrative Support
  • Email Management
  • Typing Speed
  • Filing Systems
  • Document Management
  • Customer Service
  • Copying Documents
  • Problem Solving
  • Office Administration
  • Mail Handling
  • Scheduling
  • Dedicated Team Player
  • Word Processing and Design
  • Excel Spreadsheets
  • Front Office Management

Timeline

Call Center Agent

Loma Linda Medical Center
11.2021 - 12.2022

Subpoena Clerk/Operations Assistant

Kingle Rodiger & Spriggs
04.2018 - 11.2021

Office Assistant

Gresham Savage Nolan & Tilden
08.2015 - 04.2018

Cashier

Mcdonalds, PDI FOODS
04.2012 - 08.2015

GED -

San Bernardino Adult School

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Shenay Baker