Shenay Baker
Grand Terrace,CA
Summary
Dependable, reliable, scheduling coordination skills, respectful, punctual and hardworking, I am looking to enhance, and utilize my diverse range of skills, experiences and passions.
One of my strongest traits is my ability to quickly learn and connect with others.
I come with experience, in office atmosphere , customer service, and excellent organizational skills.
Overview
8
8
years of professional experience
Work History
Food Preparation Specialist/Catering Server
Rustic Gourmet
02.2024 - Current
- Prepared high-quality ingredients following standardized recipes and company guidelines.
- Assisted in maintaining cleanliness and organization of food preparation areas.
- Operated kitchen equipment efficiently, ensuring adherence to safety protocols.
- Collaborated with team members to streamline food preparation processes for improved service speed.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Adhered to food safety regulations, ensuring compliance during all stages of food handling.
- Developed new menu items by experimenting with seasonal ingredients and customer feedback.
- Trained new staff on best practices in food preparation and kitchen safety standards.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Measured, mixed, and cooked ingredients following directions and nutritional restrictions.
- Transferred supplies and equipment between storage and work areas to support food preparation.
- Guaranteed customer satisfaction by quickly delivering orders.
- Assisted with special events planning and execution by providing menu suggestions, coordinating food preparation timelines, and ensuring high-quality presentation during service.
Appointment Scheduler
Loma Linda Medical Center Shared Services
04.2022 - 01.2024
- Scheduled patient appointments using electronic health record systems to optimize clinic workflow.
- Coordinated with medical staff to ensure accurate and timely appointment confirmations.
- Managed appointment calendar, minimizing scheduling conflicts and enhancing patient experience.
- Developed streamlined processes for handling patient inquiries, improving response time.
- Ensured compliance with healthcare regulations in appointment scheduling practices.
- Provided exceptional customer service to patients, fostering positive relationships and satisfaction.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Handled complaints and questions, and re-directed calls to other team members.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Sustained accurate record-keeping of all scheduled appointments using CRM software, ensuring easy access to pertinent information for all team members.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Provided information about available products and services, membership details, and purchase advantages.
Supoena Clerk/Office Operations Assistant
Kinkle Rodiger & Spriggs
04.2018 - 01.2020
- Managed daily clerical tasks, ensuring accuracy and efficiency in document processing.
- Coordinated communication between departments, streamlining information flow and enhancing collaboration.
- Maintained comprehensive filing systems, improving data retrieval time and organization standards.
- Trained new staff on office procedures, fostering a collaborative and knowledgeable work environment.
- Enhanced report generation accuracy through meticulous data entry and quality checks.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Office Assistant /Receptionist
Gresham Savage Nolan & Tilden
08.2018 - 12.2018
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Coordinated scheduling and meeting logistics for executives, enhancing communication efficiency.
- Implemented filing system improvements, increasing document retrieval speed and accuracy.
- Developed training materials for new staff, streamlining onboarding processes and enhancing team productivity.
- Maintained office supplies inventory, optimizing procurement processes to reduce costs and improve availability.
- Supported client communication initiatives, fostering positive relationships and improving service delivery outcomes.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
Education
CMA Certficate - Medical Assisting
Four-D College
Colton, CA04-2008
GED -
San Bernardino Adult Education
San Bernardino, CA09-2007
Skills
- Cooking techniques
- Sanitation practices
- Food presentation
- Food storage
- Allergen awareness
- Menu development
- Customer service
- Team collaboration
- Food handling safety
- Equipment sanitation
- Time management
- File organization
- Organizing and categorizing
- Verbal communication
- Dedicated team player
- Administrative support
- Resourceful
- Office administration
- Mail handling
- File maintenance
- Strong problem solver
- Clerical support
- Document management
- Filing and data archiving
- Documentation and reporting
- Relationship building
- Front office management
- Team bonding
- Mail distribution
- Multi-line phone proficiency
- Customer relationship management (CRM)
- Social media and promotions
- Complex Problem-solving
- Patient charting
- Medical terminology
- Medical records management
- Customer relations
- Call center experience
- Complaint handling
- Problem resolution
- Microsoft Excel
- Scheduling
- Order processing
- Appointment scheduling
- Microsoft Office Suite
- De-escalation techniques
- Record preparation
- Data entry
- Positive attitude
- Prioritizing work
- Scheduling appointments
- Mail sorting and distribution
- Meticulous attention to detail
Timeline
Food Preparation Specialist/Catering Server
Rustic Gourmet
02.2024 - Current
Appointment Scheduler
Loma Linda Medical Center Shared Services
04.2022 - 01.2024
Office Assistant /Receptionist
Gresham Savage Nolan & Tilden
08.2018 - 12.2018
Supoena Clerk/Office Operations Assistant
Kinkle Rodiger & Spriggs
04.2018 - 01.2020
CMA Certficate - Medical Assisting
Four-D College
GED -
San Bernardino Adult Education