Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Open To Work

Shenay Kelley

Raleigh,NC

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Lead, Operations Outlet SupervisorGuest Department ManagerRehabilitation TechnicianLead Shift Supervisor

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Raleigh, NC
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programs

Summary

Detail-oriented and analytical professional with a proven track record in customer service, adept at leveraging facilitation skills to enhance team collaboration and drive results. Committed to creating a dynamic and interactive work environment that fosters innovation and efficiency. Expertise in problem-solving and relationship-building supports organizational goals and elevates customer satisfaction. Passionate about continuous improvement and dedicated to delivering exceptional service in every interaction.

Overview

23
23
years of professional experience
1
1
Certificate

Work History

Lead, Operations

RXO
Garner, NC
01.2025 - Current
  • Cultivated a proactive approach to responsibilities, ensuring high standards of performance and reliability.
  • Adapted swiftly to fast-paced settings, maintaining productivity and team collaboration with bringing up the survey scores.
  • Skilled at working independently and collaboratively in a team environment.
  • Exhibited quick learning abilities and adaptability in dynamic and challenging scenarios.
  • Assessed operational challenges in partnership with operations supervisor, focusing on route adjustments to drive efficiency improvements.
  • Designed and executed training initiatives aimed at empowering agents to deliver exceptional customer experiences.
  • Leveraged leadership skills to train and coach drivers in achieving performance goals focused on safety, quality, and punctuality.

Outlet Supervisor

World Equestrian Ctr
Ocala, FL
05.2021 - 11.2024
  • Directed operations across three restaurant outlets, aligning activities with state, local, and federal regulations. Championed cleanliness initiatives in all dining and work areas. Promoted a high standard of ethics and business integrity among team members. Developed and implemented strategies to elevate guest satisfaction while providing ongoing support. Managed labor costs and controlled budgetary expenditures effectively. Coordinated weekly staff scheduling. Assessed customer service requirements and designed training programs to enhance employee performance. Cultivated a feedback-rich environment and engaged in direct performance evaluations with staff. Supervised inventory management and ordering procedures.

Guest Department Manager

Mc Donalds
Ocala, FL
11.2016 - 05.2021
  • Oversaw a team of up to ten employees, ensuring effective operations and adherence to company standards.
  • Managed cash handling processes, including bank deposits and inventory management.
  • Led recruitment and training initiatives to cultivate a skilled workforce aligned with company protocols.
  • Facilitated customer interactions and resolved challenges in a dynamic environment.
  • Delegated responsibilities to team members while promoting a safe and productive workplace.
  • Drove monthly sales performance and fostered a positive atmosphere for both team and customers.
  • Coordinated updates to advertising materials and strategized for upcoming promotions.

Rehabilitation Technician

A Small Miracle, Inc
Raleigh, NC
04.2007 - 08.2016
  • Worked one-on-one with clients and their families in the community and at home showing them different interventions designed to ultimately lead to improved childhood development
  • Assisted in implementing the individualized plan by working on specific goals and components while emphasizing strengths of children with intellectual disabilities
  • Developed activities designed to address the youth's social, emotional, and behavioral needs as determined by a unique set of goals

Lead Shift Supervisor

Greyhound Lines
Raleigh, NC
05.2003 - 08.2008
  • Designed and implemented strategies to maintain a safe and engaging workspace, fostering creativity among six team members.
  • Managed resolution of various issues within the terminal and on buses, ensuring efficient operations and customer satisfaction.
  • Oversaw and maintained accurate schedules for incoming and outgoing bus services.
  • Managed cash handling and sales processes, delivering exceptional service in a dynamic, high-customer traffic environment.
  • Maintained high standards of customer service, achieving notable acknowledgment over three months in mystery shopper reviews.

Education

High School Diploma -

Woonsocket Senior High
Woonsocket, RI
06-1997

Skills

  • Logistics operations
  • Dispatch operations

Accomplishments

Learning a new Language. Haitian Creole and Spanish.

Certification

  • American Red Cross- CPR and First Aid Expires: 2027-05
  • ServSafe Manager Certification: Expires 2029-05

Languages

Haitian Creole
Limited Working
Spanish
Limited Working

Timeline

Lead, Operations

RXO
01.2025 - Current

Outlet Supervisor

World Equestrian Ctr
05.2021 - 11.2024

Guest Department Manager

Mc Donalds
11.2016 - 05.2021

Rehabilitation Technician

A Small Miracle, Inc
04.2007 - 08.2016

Lead Shift Supervisor

Greyhound Lines
05.2003 - 08.2008

High School Diploma -

Woonsocket Senior High

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