Shend Sharani
Addison
Summary
Dynamic Front of House Manager at Ida Claire with a proven track record in enhancing guest satisfaction and optimizing operational efficiency. Skilled in inventory control and team leadership, I foster collaboration and drive revenue growth through effective scheduling and training programs. Passionate about creating memorable experiences while maintaining high service standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House Manager
Ida Claire
Addison
10.2024 - Current
- Led and supervised a team of 50+ servers, ensuring high service standards, efficient workflow, and strong team communication.
- Managed weekly scheduling for all front-of-house staff, optimizing labor costs while aligning staffing levels with forecasted business volume.
- Conducted sales forecasting for upcoming weeks using historical data, seasonal trends, and current business indicators to guide staffing and ordering decisions.
- Oversaw inventory management for FOH operations, including ordering, tracking, and reconciliation to maintain accurate stock levels and reduce waste.
- Performed inventory calibration, systematically reviewing usage patterns, vendor discrepancies, and variance reports to ensure precision and cost control.
- Collaborated with kitchen and bar leadership to maintain seamless service, uphold brand standards, and ensure guest satisfaction.
- Implemented training, coaching, and ongoing development for staff to improve performance, guest interaction, and operational consistency.
- Monitored daily service operations, quickly resolving guest issues, maintaining floor presence, and supporting staff during peak periods.
Shift Lead/Bartender
Ida Claire
Addison
10.2020 - 10.2024
- Managed the floor by helping host stand plan out the day and attack plan for the shift.
- Continually table touched making many new friends/ regulars for Ida Claire.
- Maintain leadership for fellow coworkers and being there for all their questions and concerns.
- Making sure I am always visible on the floor for the guest as well as my coworkers and management to ensure that I am always there and reachable.
- Maintained teamwork between management, servers, bartenders and kitchen by being the middleman.
- Communicating and watching body language of guests to ensure guest experience is protected and thriving.
Benefit Advisor
Willis Towers Watson
Dallas
07.2020 - 08.2021
- Life and Health Licensed Agent, responsible for key role in growing relationships with current clients by recommending enhancements to benefit plan or broader program design.
- Collaborated with producers in new client acquisition by serving as the client advisor in prospective discussions and leading the proposition process.
- Drove open enrollment process including developing communications strategy and related collateral, leading vendor implementation and conducting open enrollment meetings.
Financial Service Representative
Veritex Community Bank
Dallas
09.2019 - 05.2020
- Responsible for deepening relationships with clients by recommending products and services that would benefit potential and existing customers.
- Acquire in-depth knowledge of banks' core products and share the same with potential clients to increase sales.
- Involve in operating personal and business checking accounts while issuing personal and business loans.
- Attain customer satisfaction and retention by resolving clients mobile banking, fraud, and safe box issues.
Education
Associate - Business Field Of Study, Finance
Dallas College
Dallas, TexasSkills
- Client relationship management
- Revenue growth strategies
- Collaboration with stakeholders
- Business growth initiatives
- Customer retention techniques
- Market insights and analytics
- Strategy execution for business success
- Leadership training programs
- Expertise in customer service support
- Team leadership and supervision
- Efficient scheduling practices
- Inventory control management
- Sales projections and forecasting
- Training and staff development programs
- Operational efficiency standards
- Conflict resolution skills
- Performance evaluation metrics
- Process optimization strategies
- Interdepartmental collaboration
- Multilingual communication skills
- Billing administration oversight
- Reservation systems management
- Point of sale operations
- Floor operations management
- Employee motivation techniques
Certification
General Lines Agent: Life, Accident, Health and HMO, Department of Insurance Texas
Career Accomplishments
- Honored with Top Client Manager of 2017 Award for exhibiting strong ethics and commitment to work., 12/31/17
- Met 200% of personal lending, deposit, and CD/Money market goal for 2018-2019., 12/31/19
- Achieved top sales rep position nationally within year 2017., 12/31/17
Timeline
Front of House Manager
Ida Claire
10.2024 - Current
Shift Lead/Bartender
Ida Claire
10.2020 - 10.2024
Benefit Advisor
Willis Towers Watson
07.2020 - 08.2021
Financial Service Representative
Veritex Community Bank
09.2019 - 05.2020
Associate - Business Field Of Study, Finance
Dallas College