Shenda Johnson
Sacramento,CA
Summary
Positive and diligent Property Manager professional effective at promoting resident satisfaction by addressing concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 12 years of Multi-Family experience paired with goal-oriented and performance-minded approach.
Overview
8
8
years of professional experience
Work History
Property Manager
Brittany Arms Apartments LLC.
07.2021 - Current
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Recruiter/Account Manager
Viking Staffing / USA
09.2020 - 12.2021
- Sourcing, recruiting and interviewing
- Running background checks
- Hiring employees
- Onboarding paperwork
- Working with employees
- Creating job postings
- Working with Clients on temp, temp to hire and direct hire assignments
- Filling numerous job orders including same day orders
- Setting up partnerships with JobCorps and Workforce Development Centers
- Filling out and being responsible for Workman's Comp Paperwork
- Working with clients on job descriptions
- Planning, advertising and running job fairs
- Payroll
- Answering high volume phone calls.
Staffing Associate/Account Executive
Renoir Staffing LLC
10.2016 - 09.2020
- Used effective communication and interpersonal skills when meeting and speaking with clients, promoting long-lasting relationships
- Contacted customers about account or information issues, alerting clients of changes for excellent customer service
- Acquired new business and drove revenue streams by providing cutting-edge services to clients
- Updated account plans based on changing markets, customer conditions and competitor activity
- Sourcing candidates and Recruiting efforts
- Onboarding and hiring paperwork
- Workman's Comp paperwork
- Payroll
- Attending vendor events
- Visiting clients to maintain great relationships
- Marketing
- Setting up partnerships with JobCorps and Workforce Development Centers
- Assisted with collection efforts
- Planning and executing weekly/monthly team meetings.
Escrow Assistant/Jr. Escrow Officer
Placer Title Company
09.2015 - 10.2016
- Put together closing statements for buyers and seller review
- Managed demands, HOA statements, evidence of insurance and other documents
- Maintained clear and effective communication between brokers, borrowers, and lenders
- Managed master calendar of signings and organized related paperwork
- Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements
- Scheduled and coordinated delivery of security certificates to and from companies and customers
- Wrote accurate orders to manage transfer, verified transactions and maintained thorough records
- Improved customer satisfaction by finding creative solutions to problems
- Improved operations by working collaboratively with team members to deliver project requirements and meet deadlines
- Excellent customer service skills.
Education
Some College (No Degree) - Business
American River College
Sacramento, CASkills
- Maintenance Scheduling
- Grounds Maintenance
- Database Management
- Property Management
- Vendor Management
- Tenant Relations
- Staff Management
- Building Operations
- Leasing and Sales
- Apartment Maintenance
- Property Tours and Inspections
- Multi-Family Property Management
- Fair Housing Mandates
- Occupancy Management
- Eviction Procedures
Additional Information
Completed Grace Hill Property Management Series
Timeline
Property Manager
Brittany Arms Apartments LLC.
07.2021 - Current
Recruiter/Account Manager
Viking Staffing / USA
09.2020 - 12.2021
Staffing Associate/Account Executive
Renoir Staffing LLC
10.2016 - 09.2020
Escrow Assistant/Jr. Escrow Officer
Placer Title Company
09.2015 - 10.2016
Some College (No Degree) - Business
American River College
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