She'Nea Clements
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level managerial position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Shift Manager
Taco Bell
05.2020 - 12.2022
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Managed staff hiring, training and supervision.
- Supervised ongoing daily production phases.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Cashier
Circle K
03.2019 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Checked personal identifications during alcohol and tobacco sales.
Line Cook
Zaxby's Chicken Fingers & Buffalo Wings
08.2019 - 05.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Checked food temperature regularly to verify proper cooking and safety.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Cashier Team Lead
Daily's Gas Station
10.2017 - 05.2020
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Trained team members on cash register operation and cash handling.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Increased customer loyalty and retention.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Mentored new team members on sales software system operation.
- Alleviated customer service needs with policy-appropriate solutions.
- Facilitated and logged store opening, closing, and shift changes.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Identified and resolved discrepancies and errors in customer accounts.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Education
High School Diploma -
Ashford High School
Ashford, ALSkills
- Equipment Troubleshooting
- Safety Compliance
- Supply Ordering
- Team Development
- Inventory Control
- Schedule Oversight
- Staff Development
- Operations Management
- Energetic and Enthusiastic
- Interpersonal Skills
- Verbal and Written Communication
- Decision-Making
- Opening and Closing Procedures
- Handling Customer Complaints
- Team Building
- Relationship Building
- Hiring and Training
- Flexible Schedule
- Schedule Management
- Cash Handling
- Training and Mentoring
- Payment Processing
- Punctual and Reliable
- Delegating Work
- Staff Training and Onboarding
- Performance Reviewing
- Mentoring and Coaching
- Accurate Money Handling
- Documentation and Reporting
- Tech-Savvy
Timeline
Shift Manager
Taco Bell
05.2020 - 12.2022
Line Cook
Zaxby's Chicken Fingers & Buffalo Wings
08.2019 - 05.2020
Cashier
Circle K
03.2019 - 08.2020
Cashier Team Lead
Daily's Gas Station
10.2017 - 05.2020
High School Diploma -
Ashford High School
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