Summary
Overview
Work History
Education
Skills
Websites
Locations
Timeline
Generic

Shenea White

Stone Mountain,GA

Summary

I am a knowledgeable and dedicated customer service professional with extensive experience in the industry, a strong team player, and a passion for building relationships, fostering partnerships, and growing businesses, driven by customer satisfaction and company success.

Overview

6
6
years of professional experience

Work History

Customer Service Agent

TBI Airport Management. Atlanta International Airport
2024.03 - Current

I demonstrate empathy and compassion when managing challenging circumstances to build loyalty and trust among passengers. I handle customer complaints and resolve them efficiently. I closely collaborate with management to guarantee prompt responses that preserve the reputation of the brand. Every day, I assist an abundance of travelers while maintaining a happy outlook and putting the needs of the passengers first. I exhibit a keen sense of attention to detail, multitasking management, and organization.

Cashier

Walgreens
2023.08 - 2024.05

I managed retail registers with efficiency, worked flexible schedules, and greeted customers promptly. I engaged in reward systems, cultivated relationships, and assisted clients in completing purchases. In addition, I helped with refunds, returns, and transaction problems, which boosted customer satisfaction and loyalty.

Team Lead

Zaxby's Franchising LLC
2020.10 - 2023.05

As a team leader, I managed daily tasks, monitored progress, and provided mentoring. I also managed cleanliness, drive-thru operations, customer engagement, and inventory tracking, resulting in a 35% increase in positive evaluations.

Seasonal Sales Associate

Cinderellas Gowns
2019.01 - 2019.04

As a seasonal prom employee, my responsibilities included showcasing products, interacting with clients, maintaining the store's appearance, and giving consumers information about the products.

Education

Master of Social Work - MSW - Human Resources Management/Personnel Administration

Georgia Southern University
Statesboro, GA
05.2028

Skills

  • Marketing
  • Critical Thinking
  • Adaptability
  • Leadership
  • Management
  • Coaching & Mentoring
  • Organization Skills
  • Communication
  • Creativity and Innovation
  • Comprehension
  • Customer Service
  • Empathetic and genuine

Locations

Atlanta, Georgia

Timeline

Customer Service Agent

TBI Airport Management. Atlanta International Airport
2024.03 - Current

Cashier

Walgreens
2023.08 - 2024.05

Team Lead

Zaxby's Franchising LLC
2020.10 - 2023.05

Seasonal Sales Associate

Cinderellas Gowns
2019.01 - 2019.04

Master of Social Work - MSW - Human Resources Management/Personnel Administration

Georgia Southern University
Shenea White