Shenean Bolts
Phoenix,AZ
Summary
Accomplished Claims Adjuster with a proven track record at State Farm, excelling in claims investigation and customer service. Expert in insurance policy coverage, demonstrated through effective caseload management and successful subrogation efforts, leading to significant cost savings. Holds a Florida Claims Adjuster License, showcasing a blend of technical proficiency and empathetic client support. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
4
4
years of professional experience
Work History
Claims Adjuster
State Farm
03.2023 - Current
- Examined claims forms and other records to determine insurance coverage.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
Loan Document Processor
Wells Fargo
06.2020 - 03.2023
- Assisted colleagues with complex cases or challenging situations, sharing expertise in loan document requirements and procedures for successful resolution.
- Reduced errors in loan documentation by thoroughly reviewing and verifying all required information prior to submission.
- Leveraged technology solutions such as automated data entry tools to reduce manual input errors, improving overall accuracy of processed applications.
- Streamlined loan document processing by implementing efficient organizational systems and digital tools.
- Accelerated the loan approval process through meticulous attention to detail and swift completion of tasks.
- Provided exceptional service to customers by addressing inquiries promptly and resolving issues related to their loan application documents.
- Enhanced customer satisfaction with timely and accurate processing of loan documents, resulting in increased client retention.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Education
High School Diploma -
South Mountain High School
Phoenix, AZ05.1997
Skills
- Claims Investigation
- Claims Processing
- Highly motivated
- Caseload Management
- Insurance policy coverage knowledge
- Casualty and property loss
- Sales background
- Customer service and support
- Best Practices Implementation
- Florida Claims Adjuster License
Timeline
Claims Adjuster
State Farm
03.2023 - Current
Loan Document Processor
Wells Fargo
06.2020 - 03.2023
High School Diploma -
South Mountain High School
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