Sheneca Wilkerson
Duncanville,Texas
Summary
Reliable Executive Administrative Assistant and Program Coordinator with vast experience enhancing executive productivity and improving business operations by managing complex scheduling, coordinating event planning, and ad hoc projects. Recognized as an organized professional who effectively multi-task with high attention to detail and accuracy. Keeps reports and communications well organized. Expertise in Microsoft Office and other database software. Operates well with minimal supervision to meet demanding objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant & Program Coordinator
Friendshipwest Baptist Church
10.2021 - Current
- Manage multiple calendar (Executive Pastor and the Pastor of Justice)
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Tracked and reported expenses accurately to manage program budgets.
- Developed and implemented new media programming strategy that increased viewership.
- Oversaw staff schedules and assignments to handle programming demands.
Membership Services Coordinator
Oak Cliff Bible Fellowship
01.2016 - 10.2021
- Extensively train new and existing employees
- Conducted one-on-one tutoring sessions for new employees
- Plan and deliver database training to an average of 5 - 10 employees and volunteers per week
- Create a positive environment where everyone feels welcome, encourage and motivate others to become more involved
- Greet and interact with members in a friendly manner
- Build relationships with members to ensure that no member is left unattached
- Maintain a clean and organized membership database
- Set up event registration in the database and assist with registration issues
- Attend all designated staff meetings
- Assessed training needs through surveys and feedback of employees.
Quality Assurance Analyst
Maximius Healthcare Solutions - Dallas, TX
01.2015 - 01.2016
- Assisted in the development and delivery of quality management and quality assurance training for all employees engaged in quality and performance monitoring
- Maintained updated knowledge of the project program and requirements to ensure contract compliance
- Researched and documented key reporting requirements with an understanding of business processes, contract deliverable and resource limitations
- Met with end-users to clearly define reporting needs, identify key performance measures, set benchmarks and design and develop measurement tools and reports
- Served as a primary subject matter expert and custodian of certain project wide data
- Assisted in investigations of alleged breaches of policy, misconduct other acts of non-compliance to determine the cause.
Quality Assurance Analyst
Xerox Corporation - Dallas, TX
01.2011 - 01.2015
- Analyzed agent performance and trends and compared against quality guidelines and best practices
- Documented results of the evaluation and presented results to supervisor and senior management
- Communicated weekly with staff member to ensure understanding, to develop, and to coach
- Skillfully worked with Microsoft Office, utilized Excel spreadsheet to document scores from weekly evaluation
- Ensured adherence to bank regulations through continual research
- Continuously monitored performance after implementation to ensure efficiency and improvement in performance.
Substitute Teacher
Lancaster Independent School District - Lancaster, TX
01.2005 - 01.2007
- Guided learning process, in teacher's absence, toward the achievement of the curriculum goals and objectives as indicated in prepared lesson plan
- Managed student behavior and classroom order
- Promoted an atmosphere of respect
- Maintained a neat and orderly classroom
- Ensured students are never left unattended
- Collected finished assignments
- Followed up on any other instructions left by lead teacher.
Daycare
ABC Learning Center - Lancaster, TX
01.2004 - 01.2005
- Addressed behavioral and learning issues with parents and daycare management
- Encouraged good behaviors using the positive reinforcement method
- Established a safe play environment for the children
- Instructed children on proper health and personal habits
- Communicated openly with children's parents about daily activities and behaviors
- Encouraged children to be understanding of and patient with others
- Monitored each student's educational progress with individualized charts and files.
Education
Master of Science - Public Administration And Services
University of North Texas At Dallas
Dallas, TX12.2019
BBA - Business Administration
Northwood University
Cedar Hill, TX12.2014
Associate of Science - Business Administration
Navarro College
Waxahachie, TX01.2013
Skills
- Organized
- Detailed oriented
- Conflict resolution skill
- Excellent written and verbal communication skills
- Microsoft Office proficient
- Creative problem solver
- Highly motivated
- Effective time management
- Spreadsheet Creation
- Travel Coordination
- Master calender management
- Spreadsheet tracking
Certification
- Passed Generalist 4 - 8 exam, State of Texas
- Texas Teachers Alternative Certification Program
Timeline
Executive Administrative Assistant & Program Coordinator
Friendshipwest Baptist Church
10.2021 - Current
Membership Services Coordinator
Oak Cliff Bible Fellowship
01.2016 - 10.2021
Quality Assurance Analyst
Maximius Healthcare Solutions - Dallas, TX
01.2015 - 01.2016
Quality Assurance Analyst
Xerox Corporation - Dallas, TX
01.2011 - 01.2015
Substitute Teacher
Lancaster Independent School District - Lancaster, TX
01.2005 - 01.2007
Daycare
ABC Learning Center - Lancaster, TX
01.2004 - 01.2005
Master of Science - Public Administration And Services
University of North Texas At Dallas
BBA - Business Administration
Northwood University
Associate of Science - Business Administration
Navarro College
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