Work History
Overview
Education
Skills
Certification
Awards
Timeline
Generic

Shenecia M. Harding

Brooklyn,NY

Work History

Paraprofessional

New York Department of Education
01.2018 - Current
  • One on one or small group instruction as outlined by the teacher.
  • Assisting students with ambulation within the school premises and on class trips.
  • Lifting, feeding, toileting and diapering after receiving appropriate training.
  • Reinforcing behavior through positive behavior support.
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.

Group Leader

NIA After Program PS 532 New Bridges Elementary School
04.2016 - 06.2019
  • Ensure safety of students through continual supervision and act as chaperone during trips and other activities.
  • Assisted students with homework and projects after school.
  • Participate in professional development training such as child abuse, behavior management, child development, and nutrition.
  • Employ positive behavior reinforcement techniques to participants.
  • Inform parents of participants' social, emotional, and academic progress.
  • Facilitate mediation sessions during classroom conflict.
  • Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
  • Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.

Clerical Delivery

BMCC Organization Work Study Receiving and Stores
06.2013 - 05.2016
  • Streamlined office filing and record keeping system through.
  • Delivered packages to multiple departments.
  • Entered office data in Microsoft Excel and Word.
  • Managed office calls and coordinated staff scheduling.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Customer Service Representative/Mail Clerk

All Car Rent-a-Car
01.2011 - 08.2011
  • Worked with customers to select vehicles; made vehicle reservations and processed vehicle returns.
  • Processed billing and payments for vendor accounts and recorded all transactions in company software system.
  • Sorted and processed mail to be distributed to supervisor.
  • Performed general office duties such as filing, data entry, and cleaning workstation.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Overview

14
14
years of professional experience
1
1
Certification

Education

Master of Social Work - Social Work

Touro College
New York, NY
05-2027

B.S. - Business Administration

City University of New York: Medgar Evers College
Brooklyn, NY
05.2018

A.A. - Liberal Arts

City University of New York: Borough of Manhattan Community College
New York, NY
06.2016

Skills

  • Proficiency in Microsoft Word
  • Treatment plan guidance
  • PowerPoint
  • Microsoft Excel
  • Behavior management
  • Helping students with special needs
  • Active listening
  • Relationship building
  • Life skills development

Certification

NYSED Teaching Assistant Certificate, 12/18 - Present

Awards

  • Dean's List, Borough Manhattan Community College, Spring 2013 - Fall 2014
  • Dean's List, Medgar Evers College, 08/16 - 05/18

Timeline

Paraprofessional

New York Department of Education
01.2018 - Current

Group Leader

NIA After Program PS 532 New Bridges Elementary School
04.2016 - 06.2019

Clerical Delivery

BMCC Organization Work Study Receiving and Stores
06.2013 - 05.2016

Customer Service Representative/Mail Clerk

All Car Rent-a-Car
01.2011 - 08.2011

A.A. - Liberal Arts

City University of New York: Borough of Manhattan Community College

Master of Social Work - Social Work

Touro College

B.S. - Business Administration

City University of New York: Medgar Evers College
Shenecia M. Harding