Sheneeka Brown
West End,NC
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 20 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Lead
Tapestry
10.2020 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored team members to strengthen performance and job expertise.
Administrative Assistant
Pinehurst Radiology
01.2024 - 02.2025
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
Quality Assurance Manager
Carlisle Food Systems
04.2015 - 10.2019
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
Education
Associate of Applied Science - Medical Assisting
Richmond Community College
Hamlet, NC05-2004
High School Diploma -
Richmond Senior High School
Rockingham, NC06-1995
Skills
- Medical terminology proficiency
- Positive attitude
- Appointment management
- Data entry
- Clinical medical assistance
- Medical terminology
- Electronic charting
- Computer skills
- Attention to detail
- Multitasking and organization
- Phone and email etiquette
- Inter-office communication
- Basic accounting
- Patient scheduling expertise
Certification
CPR/ AED/ First Aid Certified, 07/01/20, 07/01/22, Certified in performing CPR on an Adult, Child, or Infant, Certified in operating an AED, Certified in performing First-Aid
Additional Information - Personal Acknowledgements
- Strong Written and Verbal Communication
- 5+ years in Customer Service
- Microsoft Office Suite: PowerPoint, Word, Excel
- Energetic; Multi-task; Efficient; Strong Organizational Skills
- Deadline Driven
Willing To Relocate
- Concord, NC
- Harrisburg, NC
Timeline
Administrative Assistant
Pinehurst Radiology
01.2024 - 02.2025
Customer Service Lead
Tapestry
10.2020 - Current
Quality Assurance Manager
Carlisle Food Systems
04.2015 - 10.2019
Associate of Applied Science - Medical Assisting
Richmond Community College
High School Diploma -
Richmond Senior High School
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