Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sheneesa Braswell

ATLANTA,United States

Summary

Highly motivated and committed Employee with proven history of superior performance at individual, team and organizational levels. Polite and professional with calls, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

15
15
years of professional experience

Work History

Call Center Representative

Emory Healthcare
03.2020 - Current
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed approximately 50 incoming calls, emails and faxes per day from customers while providing exceptional customer support and maintaining professional composure.

Mail Sorte

Prologistix Staffing
02.2018 - 11.2023
  • Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
  • Reviewed incoming mail for proper date, postage and barcode scans.
  • Collaborated with team members to ensure timely processing of high-volume mail shipments.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Assisted in training of new employees, sharing best practices for efficient mail sorting processes.
  • Maximized productivity by efficiently managing workflow during peak hours or periods of high volume activity.

Customer Service /Auditor Team Lead

Hire Dimensions
01.2014 - 11.2018
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.

Account Receivable Manager

Valued Homes
01.2009 - 03.2014
  • Complied with established internal controls and policies.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

Education

Certified Medical Assistant - Medical Assistant

Career Employment Consulting
Duluth, GA
01.2017

Skills

  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Excellent Attention to Detail
  • Customer Support
  • Problem-solving skills

Accomplishments

  • Recognized for going above and beyond the call of duty.
  • Recognized for outstanding dedication to patient care.

Timeline

Call Center Representative

Emory Healthcare
03.2020 - Current

Mail Sorte

Prologistix Staffing
02.2018 - 11.2023

Customer Service /Auditor Team Lead

Hire Dimensions
01.2014 - 11.2018

Account Receivable Manager

Valued Homes
01.2009 - 03.2014

Certified Medical Assistant - Medical Assistant

Career Employment Consulting

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Sheneesa Braswell