SHENEICE MITCHELL
Charlotte
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant
Amity Medical Group
12.2021 - Current
- Greeting patients and assist with check-in procedures
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepare patients for examination by ensuring they are comfortable and informed on any upcoming physical or upcoming procedures
- Assist Providers with examinations and minor surgical procedures
- Perform routine diagnostic test such as electrocardiograms(EKGs), spirometry, or point of care test
- Collect specimens (e.g., blood, urine, or swabs) for laboratory analysis
- Update and maintain patient records, ensuring accuracy and confidentiality
- Schedule appointments, manage patient flow, and handle follow-up communications
- Monitor and replenish supplies as needed
- Administer vaccinations and update in NCIR system
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Educate patients about medications, treatment plans, and follow-up care instructions
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sending in medication refills, assisting provider in Athena system sending referrals to specialist, and home health care orders
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Customer Service/Maintenance/Stocker
Costco
09.2016 - 04.2021
- Responsible for assisting customers with checking in/out, locating requested products and availability, monitoring cleanliness of warehouse floors, aisles and bathrooms
- Stocking and assembling merchandise on display following corporate display models
- Provide potential customers information about memberships and credit card programs
- Assist current members with replacements, temporary cards, credit applications while providing a high level customer service
- Assist members by recommending tire products, purchasing tires stocks, tags and organizing all tires on sales floor
- Work with alarm vendors to facilitate the resolution of problem calls relating to the alarm systems
Home Health Aid
Lawyers Glen Assisted Living
07.2009 - 09.2015
- Helping patient with daily functions, such as dressing or taking a bath
- Housekeeping, such as vacuuming and doing laundry
- Grocery shopping and assisting with serving meals
- Taking patients' vital signs or giving them medicine under a nurse's direction
- Scheduling doctors' appointments or other meetings and organizing transportation
- Recording and reporting to nurses about the patients' health status
- Teaching patient self-care skills
Education
Graduate Medical Assistant program -
South Eastern College
Charlotte, NC09.2021
Skills
- Advanced knowledge in computer software/hardware
- Proficient knowledge in medical office setting
- Medical terminology knowledge
- Knowledge for safety and sanitation
- Customer service
- Knowledge of basic medical procedures
- HIPAA compliance
- CPR
- Immunization administration
- Phlebotomy techniques
- Reliable team player
- Patient-focused care
- Professionalism and ethics
- Complex Problem-solving
Certification
- CCMA - Certified Clinical Medical Assistant
- CMAA- Certified Medical Administrative Assistant
Timeline
Medical Assistant
Amity Medical Group
12.2021 - Current
Customer Service/Maintenance/Stocker
Costco
09.2016 - 04.2021
Home Health Aid
Lawyers Glen Assisted Living
07.2009 - 09.2015
Graduate Medical Assistant program -
South Eastern College
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